Christa Coleman

The

• Led daily front office operations, ensuring smooth patient flow and efficient scheduling.
• Resolved patient concerns professionally, supporting consistent service quality and retention.
• Supervised office staff, providing guidance, training, and performance evaluations for continuous improvement.
• Coordinated insurance verification, claims follow-up, and patient account accuracy.

• Measured pupils, bridge widths, and frame fits to prepare accurate eyeglass orders.
• Interpreted prescriptions and recommended lenses, coatings, and frames suited to patient needs.
• Verified orders for lens power, alignment, and frame specifications before dispensing eyewear.
• Adjusted frames and made repair fittings to improve comfort and proper alignment.
• Processed insurance information and patient records with accuracy and confidentiality.
• Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
• Filed claims with vision and medical insurance companies to garner payment for optical services.
• Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
• Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
• Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
• Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.