Christa Fattizzo
Avon,OH
Summary
Results-focused food service /retail professional with strength in Customer Service. Proactive leader with strengths in communication and collaboration. Proficient in leveraging productivity and inventory control knowledge to promote increased sales volume. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Overview
22
22
years of professional experience
Work History
Lead Kitchen Manager
Giant Eagle/ GetGo
Avon, OH
08.2020 - Current
- Trained employees on cooking techniques, safety standards and performance strategies.
- Oversaw meal preparation and monitored food handling to encourage safety.
- Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Executed hands-on preventive maintenance and repairs to keep equipment functional.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Resolved problems or concerns to satisfaction of involved parties.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Housewife
N/a
Brookhaven, PA
08.2004 - 08.2020
- Budgeted monthly finances
- Meal prep
- Chauffeur
- Child care
Store Manager
The Avenue Clothing
Wilmington, DE
09.2003 - 08.2004
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Monitored employee performance and identified performance gaps for corrective action.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Updated and maintained store signage and displays.
- Evaluated store performance and incorporated feedback to implement improvement plans.
Assistant Store Manager
Wawa Food Markets
Bensalem, PA
10.2002 - 08.2003
- Oversaw aspects of maintenance, inventory and daily activity management.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Maintained inventory by checking merchandise to determine levels.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
- Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
- Scheduled staff to assign employee shifts according to departmental and business needs.
- Analyzed inventory trends to guide product ordering and develop sales promotions to minimize overstock.
Education
Food Safety And Compliance Certification -
State of Ohio
05.2022
High School Diploma -
Delran High School
Delran, NJ06.1990
Skills
- Recruitment and hiring
- Sanitation
- Organizational skills
- People skills
- Training & development
- Customer service
Timeline
Lead Kitchen Manager
Giant Eagle/ GetGo
08.2020 - Current
Housewife
N/a
08.2004 - 08.2020
Store Manager
The Avenue Clothing
09.2003 - 08.2004
Assistant Store Manager
Wawa Food Markets
10.2002 - 08.2003
Food Safety And Compliance Certification -
State of Ohio
High School Diploma -
Delran High School