Christa Fink
Denver,CO
Summary
Dynamic retail professional with expertise in plan-o-gram creation and customer service, honed at Retail Merchandising Services Inc. Proven track record in optimizing product placement and enhancing team collaboration, resulting in improved inventory management and customer satisfaction. Strong attention to detail and decision-making skills drive successful merchandising strategies.
Overview
20
20
years of professional experience
Work History
Retail Merchandiser
Retail Merchandising Services Inc.
06.2023 - 10.2025
- Analyzed sales data to optimize product placement and inventory levels.
- Collaborated with team to execute visual merchandising strategies effectively.
- Conducted regular audits to ensure compliance with brand standards and policies.
- Developed relationships with store personnel to enhance product visibility and promotions.
- Trained new staff on merchandising techniques and best practices for product displays.
- Implemented process improvements that streamlined inventory management tasks.
Home Health Aide
People Care South
02.2018 - 06.2023
- Provided personalized care to clients, enhancing daily living activities and overall well-being.
- Assisted clients with mobility and personal hygiene, ensuring comfort and dignity in care.
- Monitored clients' health status, reporting changes to healthcare professionals for timely intervention.
- Collaborated with multidisciplinary teams to develop comprehensive care plans tailored to individual needs.
- Implemented safety protocols to minimize risks and ensure a secure home environment for clients.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
Front End Supervisor
Venture Inn
04.2014 - 02.2018
- Supervised daily operations, ensuring adherence to quality and service standards.
- Trained and mentored team members on customer service best practices.
- Implemented inventory management procedures to optimize stock levels.
- Coordinated staff schedules to enhance operational efficiency and coverage.
- Resolved customer inquiries and complaints, improving satisfaction rates.
- Developed training materials for new hires to ensure consistent service delivery.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Customer Service Representative
Dish Network Corp
01.2006 - 04.2014
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Managed billing disputes, ensuring accurate account adjustments and maintaining customer satisfaction.
- Collaborated with technical support team to troubleshoot service interruptions and enhance user experience.
- Trained new representatives on company policies, procedures, and customer service best practices.
- Led initiatives to streamline call handling procedures, resulting in reduced wait times for customers.
- Implemented quality assurance measures to monitor performance and consistently improve service standards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Horizon High School
Broomfield, COGeneral Bachelors Degree - Business Administration And Management
Westwood College
Thornton, CO05.2002
Skills
- Plan-o-gram creation
- Merchandise planning
- Interior and exterior displays
- Customer service
- Time management
- Attention to detail
- Decision-making
- Teamwork and collaboration
- Quality control
Timeline
Retail Merchandiser
Retail Merchandising Services Inc.
06.2023 - 10.2025
Home Health Aide
People Care South
02.2018 - 06.2023
Front End Supervisor
Venture Inn
04.2014 - 02.2018
Customer Service Representative
Dish Network Corp
01.2006 - 04.2014
High School Diploma -
Horizon High School
General Bachelors Degree - Business Administration And Management
Westwood College