Christa Hatten
Center Line,MI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. As well as a seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
5
5
years of professional experience
Work History
Customer Service Manager
Ford
Dearborn, MI
01.2024 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Technician
365 Retail Markets
Troy, MI
07.2023 - 01.2024
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained compliance with regulatory standards and safety requirements.
Customer Service Representative
Audi Of America
12.2022 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Sitel Group
08.2022 - 11.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
Customer Service Representative
Concentrix
09.2021 - 06.2022
- Answered constant flow of customer calls with minimal wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
Sales Representative
Vector Marketing Company
04.2019 - 02.2021
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
Education
Business Administration
Oakland Community College
05.2022
High School Diploma -
Walled Lake Western High School
06.2021
Emergency Medical Technician
Oakland Technical Campus
06.2021
Skills
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Issue and Complaint Resolution
- Inbound and Outbound Calling
- Microsoft PowerPoint
- Business Development Understanding
- Microsoft Excel
- Microsoft Word
- Account Management
- Conflict Resolution
- Customer Service
- Medical Terminology Knowledge
- CRM Software
- Documentation
- Cultural Awareness
Timeline
Customer Service Manager
Ford
01.2024 - Current
Technician
365 Retail Markets
07.2023 - 01.2024
Customer Service Representative
Audi Of America
12.2022 - 07.2023
Customer Service Representative
Sitel Group
08.2022 - 11.2022
Customer Service Representative
Concentrix
09.2021 - 06.2022
Sales Representative
Vector Marketing Company
04.2019 - 02.2021
Business Administration
Oakland Community College
High School Diploma -
Walled Lake Western High School
Emergency Medical Technician
Oakland Technical Campus