Yandery Marquez
Rio Grande City,TX
Summary
Dynamic professional with a proven track record in customer service management at Fit and Healthy Cuisine, adept at complaint resolution and metric tracking. Excelled in training and mentoring, enhancing team performance. Skilled in Microsoft Office and maintaining calm under pressure, consistently exceeding employer expectations by prioritizing customer needs and operational efficiency.
Overview
5
5
years of professional experience
Work History
Customer Service Manager
Fit and Healthy Cuisine
Rio Grande City, TX
05.2020 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Evaluated individual and team business performance, and identified opportunities for improvement.
Private Nanny
Sarah Garza
Rio Grande City, TX
01.2020 - Current
- Cooked nutritious meals to promote healthy diet and nutrition.
- Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
- Engaged with children on individual basis to build positive, trusting relationships.
- Assisted with homework, tutoring and school projects as needed.
- Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
- Led hands-on activities consistent with child's interests and skills.
- Prepared nutritious meals, cleaned laundry and sanitized play areas.
- Documented and communicated daily reports outlining each child's daily activities.
Cashier
Dollar General Distribution Center
Rio Grande City, TX
02.2022 - 05.2023
- Performed other duties as assigned by management.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Answered customer inquiries regarding store policies and procedures.
- Learned roles of other departments to provide coverage and keep store operational.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Education
Bachelor of Science - Nursing
South Texas College
McAllen, TX12-2027
Associate of Science - Biology
South Texas College
McAllen, TX12-2023
Skills
- Staffing coordination
- Training and mentoring
- Metric tracking
- Complaint resolution
- Skilled multi-tasker
- Call center operations
- Time management
- Microsoft outlook, word, and Excel
- Excellent time management skills
- Typing speed
- Billing management
- Appointment scheduling
- Stress tolerance
- Calm under pressure
- Document and records management
- Medical terminology
- Understanding customer needs
Languages
English
Professional
Spanish
Professional
Timeline
Cashier
Dollar General Distribution Center
02.2022 - 05.2023
Customer Service Manager
Fit and Healthy Cuisine
05.2020 - Current
Private Nanny
Sarah Garza
01.2020 - Current
Bachelor of Science - Nursing
South Texas College
Associate of Science - Biology
South Texas College