Brittany Holup
Grindstone,PA
Summary
I have worked customer service and worked my way up to being a customer service manager . I am now currently a bar manager .
Overview
3
3
years of professional experience
Work History
Customer Service Manager
Walmart
01.2017 - 02.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Researched and corrected customer concerns to promote company loyalty.
Education
High School Diploma -
Frazier
Perryopolis, PA06.2013
Skills
- Complaint Resolution
- One Call Resolution
- Project Management
- Training and Mentoring
- Schedule Coordination
- Staffing Coordination
- Workflow Management
- Call Center Operations
- Call Monitoring
- Technical Support
- Service Delivery Optimization
- Sales Promotion
- Information Security
- Regulatory Compliance
- Account Management
- Audit Support
- Customer-Focused
- Customer Retention
- MS Office
- Telemarketing Expertise
- Budgeting and Finance
- Customer Service
- Cash Handling
- Staff Training
- Personnel Training and Development
- Team Building and Leadership
- Staff Management
Timeline
Customer Service Manager
Walmart
01.2017 - 02.2020
High School Diploma -
Frazier