Summary

Overview

Work History

Education

Skills

Timeline

Brittany Holup

Grindstone,PA

Summary

I have worked customer service and worked my way up to being a customer service manager . I am now currently a bar manager .

Overview

3

3

years of professional experience

Work History

Customer Service Manager

Walmart

01.2017 - 02.2020

Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Took ownership of customer issues and followed problems through to resolution.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Addressed potential cancellations and offered catered solutions to retain accounts.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Researched and corrected customer concerns to promote company loyalty.

Education

High School Diploma -

Frazier

Perryopolis, PA

06.2013

Skills

Complaint Resolution
One Call Resolution
Project Management
Training and Mentoring
Schedule Coordination
Staffing Coordination
Workflow Management
Call Center Operations
Call Monitoring
Technical Support
Service Delivery Optimization
Sales Promotion
Information Security
Regulatory Compliance

Account Management
Audit Support
Customer-Focused
Customer Retention
MS Office
Telemarketing Expertise
Budgeting and Finance
Customer Service
Cash Handling
Staff Training
Personnel Training and Development
Team Building and Leadership
Staff Management

Timeline

Customer Service Manager

Walmart

01.2017 - 02.2020

High School Diploma -

Frazier