Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
2
2
years of professional experience
Work History
Customer Service Manager
Cub Foods
03.2022 - Current
Increased team productivity by providing ongoing training and support to customer service representatives.
Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Streamlined checkout process for increased efficiency and reduced waiting times.
Supported management in implementing operational improvements such as updated training manuals or revised schedules.
Operated cash register for cash, check, credit card, Moneygram, bus fair, and refund transactions with excellent accuracy levels.
Monitored self-checkout systems and provided help in resolving complex problems.
Enhanced financial reporting accuracy with meticulous data entry and reconciliation tasks.
Improved machine uptime by performing routine maintenance and identifying potential issues before they became critical.