Summary
Overview
Work History
Education
Skills
Timeline
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Lily Nicholson

Minneapolis,MN

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

2
2
years of professional experience

Work History

Customer Service Manager

Cub Foods
03.2022 - Current
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Supported management in implementing operational improvements such as updated training manuals or revised schedules.
  • Operated cash register for cash, check, credit card, Moneygram, bus fair, and refund transactions with excellent accuracy levels.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Enhanced financial reporting accuracy with meticulous data entry and reconciliation tasks.
  • Improved machine uptime by performing routine maintenance and identifying potential issues before they became critical.

Education

Highland Park High School
Saint Paul, MN
06.2023

Skills

  • Workflow Management
  • Talent Development
  • Staffing Coordination
  • Complaint Resolution
  • Technical Support
  • Schedule Coordination
  • Loss Prevention
  • Product Knowledge
  • Cash Handling

Timeline

Customer Service Manager

Cub Foods
03.2022 - Current

Highland Park High School
Lily Nicholson