Summary
Overview
Work History
Education
Skills
Timeline
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Christa Hester

Omaha,NE

Summary

Accomplished Director of Billing and Accounts Receivables at Kohll's Rx, adept in strategic planning and people management. Spearheaded initiatives to enhance compliance, streamline patient intake, and boost profitability through effective contract negotiations. Proven track record in mentoring teams for peak performance, achieving significant operational cost reductions, and excelling in legal and regulatory compliance.

Overview

15
15
years of professional experience

Work History

Director of Billing and Accounts Receivables

Kohll's Rx
03.2018 - Current
  • Ensure timely and accurate billing of thousands of medical claims annually while maintaining the highest level of coverage compliance and coding accuracy
  • Develop and implement company policy to improve the efficiency and timeliness of the patient intake process
  • Negotiate payer contracts to maximize company profitability
  • Completion of payer credentialing to add or remain providers for government, state, and commercial payers
  • Successful completion of federal and state audit requests guaranteeing all medical necessity documentation requirements are consistently met
  • Develop high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Cultivate a positive work environment that fosters employee engagement, increases retention rates, and boosts overall team morale.
  • Strengthen internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Resolve staff member conflicts, actively listen to concerns, and find appropriate middle ground.
  • Cross-train existing employees to maximize team agility and performance.
  • Reduce operational costs through comprehensive process improvement initiatives and resource management.
  • Enhance team collaboration through regular communication, goal setting, and performance evaluations.
  • Oversee the proper analysis and preparation of past-due accounts for the collection process
  • Teach yearly CEU courses to enhance medical professionals' understanding and ability to qualify patients for essential equipment and supplies

Accounts Receivable Specialist/Training Manager

Kohll's Rx
11.2009 - 03.2018
  • Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
  • Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
  • Ensured the accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Trained new team members on company policies, software systems, and effective accounts practices for seamless integration into various company roles

Education

Bachelor of Science - Biology

University of Nebraska At Omaha
Omaha, NE
05.2008

Skills

  • Strategic Planning
  • Verbal and written communication
  • People Management
  • Operations Management
  • Project Coordination
  • Organizational Development
  • Contract Management
  • Legal and Regulatory Compliance
  • Contract Negotiation

Timeline

Director of Billing and Accounts Receivables

Kohll's Rx
03.2018 - Current

Accounts Receivable Specialist/Training Manager

Kohll's Rx
11.2009 - 03.2018

Bachelor of Science - Biology

University of Nebraska At Omaha

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Christa Hester