Christa Knopsnider
White,USA
Summary
Dedicated Insurance Account Representative adept at managing diverse accounts and delivering customized insurance solutions. Proven track record in enhancing client retention through effective risk assessments and strong relationship-building. Committed to ensuring compliance and improving customer satisfaction.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Insurance Account Representative
Chris Beddick State Farm
Latrobe, Pennsylvania
04.2017 - Current
- Managed client accounts, delivering tailored insurance solutions based on assessments.
- Conducted comprehensive risk assessments to identify client insurance needs.
- Cultivated client relationships to better understand and meet insurance needs.
- Informed clients about coverage options and benefits to enhance decision-making.
- Ensured compliance with state regulations and internal policies throughout operations.
- Collaborated with team members to refine customer service strategies and improve satisfaction.
- Utilized software systems for efficient policy management and client tracking.
- Addressed billing issues related to policy changes or cancellations to ensure client satisfaction.
Customer Service Representative
Tele Tech Corporation
Uniontown, USA
03.2013 - 05.2015
- Responded to emails and addressed customer inquiries promptly.
- Answered incoming phone calls related to training questions and guided users in locating information in manuals and company resource websites.
- Managed escalated complaints to resolve issues and enhance customer satisfaction.
- Assisted Customer Solutions team by covering shifts during peak times.
- Educated clients on product features and service options.
- Trained new staff on customer service protocols and systems.
- Developed and resolved issues for digital training classes on the company’s training website.
- Reviewed and approved submitted course records.
Customer Service Representative
National Envelope
Scottdale, USA
01.2012 - 11.2012
- Answered incoming phone calls and emails about envelope orders, processing special making orders in the computer system.
- Quoted customers on envelope prices to ensure clarity and satisfaction.
- Assisted with data entry for stock orders in a timely manner.
- Created graphics requests to support envelope order specifications.
- Filed order paperwork systematically, ensuring organized records for efficient retrieval.
Customer Service Representative
Tele Tech Corporation
Uniontown, USA
03.2009 - 01.2012
- Managed incoming phone calls for credit card accounts, ensuring customer queries were addressed promptly.
- Assisted with billing inquiries and submitted requests for account error resolution.
- Promoted additional company services and advised customers on their benefits and features.
- Trained new staff on customer service protocols and systems.
Education
Advanced Computer Training - Microsoft Office products such as, Word, Excel, with Internet application safety
Fayette County CareerLink
Uniontown, PASkills
- Claims management
- Billing issue resolution
- Problem solving
- Adaptability to change
- Customer retention
- Professional demeanor
- Risk assessment
- Policy management
- Insurance advising
- Client relationship management
Certification
- Pennsylvania Insurance License Accident and Health, Casualty & Property and Allied lines
Timeline
Insurance Account Representative
Chris Beddick State Farm
04.2017 - Current
Customer Service Representative
Tele Tech Corporation
03.2013 - 05.2015
Customer Service Representative
National Envelope
01.2012 - 11.2012
Customer Service Representative
Tele Tech Corporation
03.2009 - 01.2012
Advanced Computer Training - Microsoft Office products such as, Word, Excel, with Internet application safety
Fayette County CareerLink