Daniel Ermert
Summary
Seasoned Claims Adjuster and Customer Service Specialist with comprehensive expertise in claims adjustment, liability assessment, and enhancement of customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Insurance Account Representative
Joe Mattera State Farm
Huntington, NY
02.2025 - Current
- Participated in ongoing training sessions to stay current on industry trends and best practices.
- Educated clients about risk mitigation strategies, empowering them to make informed decisions about their insurance coverage.
- Collaborated with underwriters to develop customized insurance solutions tailored to clients'' unique needs.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues related to insurance policies.
- Conducted comprehensive risk assessments, providing valuable insights to clients on potential exposures and coverage gaps.
- Provided exceptional customer service through clear communication, proactive problem-solving, and personalized support during the claims process.
- Implemented effective cross-selling strategies, identifying opportunities to expand existing client accounts with additional insurance products.
- Maintained detailed records of client interactions, policy changes, and claim statuses for seamless account management and reporting purposes.
CPR Instructor/Training Center Faculty/DOE Assistant
Emergency Skills Inc
05.2014 - Current
- Conduct biannual AED inspections, ensure equipment readiness
- Facilitate CPR courses, maintain BLS certification
- Schedule and manage data entry for emergency equipment distribution
- Trained and mentored instructors, fostering a culture of excellence that elevated teaching standards across all programs.
- Oversaw emergency response evaluations for 418 NYC schools, identifying gaps and implementing strategies that enhanced safety protocols.
Claims Adjuster Generalist
Progressive Insurance
05.2024 - 11.2024
- Handled end-to-end auto claims, ensuring precise liability determination and effective settlements.
- Conducted thorough interviews with involved parties, enhancing claim accuracy and resolution speed.
- Created repair estimates and issued payments, optimizing claim processing efficiency.
- Engaged in proactive customer communication, maintaining high satisfaction and compliance.
- Managed data entry and license upkeep, supporting continuous professional development.
- Evaluated liability through detailed interviews, ensuring thorough investigations and supporting fair outcomes.
ICS Adjuster/CSR Agent
GEICO
09.2020 - 07.2023
- Processed claims and resolved liability, ensuring accurate record-keeping and customer satisfaction.
- Coordinated damage inspections and issued payments, enhancing operational efficiency.
- Maintained multi-state insurance licenses, supporting compliance and service excellence.
- Managed sales calls and promoted policies, driving customer engagement and sales growth.
- Provided courteous customer service, effectively addressing inquiries and fostering loyalty.
Education
BA - History
SUNY College at Old Westbury
Skills
- Claims management
- Customer service excellence
- MS Office proficiency
- Effective communication
- Leadership skills
- Problem-solving strategies
- Time management techniques
- Data entry accuracy
- Sales expertise
- Insurance knowledge
Certification
- ACTIVE PERSONAL LINES LICENSE - Various
- LIFE, ACCIDENT, AND HEALTH LICENSE - Various
- LICENSE CLAIMS ADJUSTER - Various
- BASIC LIFE SUPPORT; CPR, FIRST AID - Various
Timeline
Insurance Account Representative
Joe Mattera State Farm
02.2025 - Current
Claims Adjuster Generalist
Progressive Insurance
05.2024 - 11.2024
ICS Adjuster/CSR Agent
GEICO
09.2020 - 07.2023
CPR Instructor/Training Center Faculty/DOE Assistant
Emergency Skills Inc
05.2014 - Current
BA - History
SUNY College at Old Westbury