Christa Palmer
North East,MD
Summary
An experienced professional customer service specialist with a passion to deliver exceptional customer service to each and every customer and excels with complex processes and problem solving that is driven and goal oriented for team success. Innovation, adaptability and eagerness for knowledge & growth, both in a call center atmosphere & remote setting.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
AAA/CSAA Insurance
10.2022 - 01.2025
- Managed substantial call volume related to customer claims.
- Processing accurate information with various departments for customer emergencies needs
- Prioritizing customer chats base requests and inbounds online information from customers.
Lead Customer Service Representative
LHG HOLDINGS INC.
03.2016 - 09.2022
- Coordinated customer appointments for repair services.
- Dispatching field technicians to customer homes and commercial retail facilities.
- Maintained accurate data entry for various excel spreadsheets for monthly reports.
Customer Service Specialist II
BRENNAN'S OFFICE INTERIORS INC.
08.2013 - 01.2016
- Processed order entry for commercial products & materials with multiple vendors
- Handled inbound calls related to order processing and inventory management.
- Prioritized inbound emails & outbound calls from vendors & customers.
Receptionist/CSR/Accounts Payable
SUNBRIDGE REHAB HEALTHCARE
06.2009 - 08.2013
- Processed Accounts Payable Invoices for All Department for Facility
- Developed New Admission Portfolio and organized medical records documentation.
- Verified insurances for scheduling resident’s appointments & coordinating transportation.
Lead National Accounts Claims CSR
F SCHUMACHER & COMPANY
04.2000 - 06.2009
- Processed order entries for high call volume, averaging 80 to 100 calls daily.
- Processed national account claims, violations and chargebacks
- Audit research and preparation for archived claims
Education
High School Diploma -
North East High School
North East, MDSkills
- Proficient: Word, Excel, Access, PowerPoint, Outlook, SAP, JD Edwards, Teams, SharePoint, Google Docs, Service Titan, Zendesk
Timeline
Customer Service Representative
AAA/CSAA Insurance
10.2022 - 01.2025
Lead Customer Service Representative
LHG HOLDINGS INC.
03.2016 - 09.2022
Customer Service Specialist II
BRENNAN'S OFFICE INTERIORS INC.
08.2013 - 01.2016
Receptionist/CSR/Accounts Payable
SUNBRIDGE REHAB HEALTHCARE
06.2009 - 08.2013
Lead National Accounts Claims CSR
F SCHUMACHER & COMPANY
04.2000 - 06.2009
High School Diploma -
North East High School
Similar Profiles
ALANA BARTONALANA BARTON
Sr. Service Agent-Remote at CSAA Insurance Group, a AAA InsurerSr. Service Agent-Remote at CSAA Insurance Group, a AAA Insurer
Lijo MathewLijo Mathew
Senior Frontend Developer at CSAA Insurance Group, a AAA InsurerSenior Frontend Developer at CSAA Insurance Group, a AAA Insurer
Suresh Kannan DuraisamySuresh Kannan Duraisamy
IT Senior Manager -Enterprise Performance Testing & QA Automation at CSAA Insurance Group, a AAA InsurerIT Senior Manager -Enterprise Performance Testing & QA Automation at CSAA Insurance Group, a AAA Insurer
Austin AmosAustin Amos
Culinary Lead at Great Wolf LodgeCulinary Lead at Great Wolf Lodge
Kevin Welch Jr.Kevin Welch Jr.
Partner Account Director – (Public Trust) at GuidehousePartner Account Director – (Public Trust) at Guidehouse