CHRISTA RICARDI
Oklahoma City,OK
Summary
High-impact District Manager with 6+ years of multi-unit leadership experience driving sales growth, operational excellence, and team performance in fast-paced retail environments. Proven track record of improving margins, reducing waste, and building accountable, customer-focused teams. Hands-on leader known for improving underperforming locations and consistently delivering measurable results.
Overview
10
10
years of professional experience
Work History
District Manager
eExpress Convenience Stores
10.2018 - Current
- Lead operations across multiple store locations, improving store performance, cleanliness, and customer satisfaction.
- Increased inside sales through upselling initiatives, merchandising improvements, and customer service coaching.
- Achieved a 3.5% sales increase over 50 days and a 1.7% overall sales increase across locations.
- Reduced product waste, including hot food loss, through tracking systems, daily monitoring, and team accountability.
- Optimized labor scheduling based on customer traffic patterns, reducing labor costs while maintaining service standards.
- Improved inventory management through daily audits, vendor coordination, and stock monitoring.
- Developed and coached store teams, improving accountability, productivity, and staff retention.
- Improved operational consistency through compliance audits, food safety enforcement, and store inspections.
- Maintained high standards for cleanliness, merchandising, and overall store presentation.
- Built a customer-focused culture emphasizing speed, friendliness, and reduced wait times.
Office Assistant
Progressive Insurance
01.2016 - 01.2018
- Managed daily administrative tasks including filing, data entry, and document organization.
- Provided front-desk and phone support, assisting customers and routing inquiries efficiently.
- Maintained accurate records and supported office workflow efficiency.
- Assisted team members with administrative and operational support.
Education
High School Diploma -
Hilly Branch High School
Lumberton, NC01-1999
Skills
- Multi-Unit Operations Management
- Sales Growth & Profitability
- Team Leadership & Development
- Labor Optimization & Scheduling
- Inventory Control & Vendor Management
- Waste Reduction Strategies
- Customer Experience & Retention
- Compliance, Safety & Audits
- Problem Solving & Decision Making
Accomplishments
- Increased short-term sales by 3.5% within 50 days through operational improvements and team accountability.
- Sustained 1.7% overall sales growth across multiple locations.
- Reduced operational waste through process improvements and monitoring systems.
Timeline
District Manager
eExpress Convenience Stores
10.2018 - Current
Office Assistant
Progressive Insurance
01.2016 - 01.2018
High School Diploma -
Hilly Branch High School