Christa Rivers
Lilburn,GA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure position. To seek and maintain position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Front Desk Associate
GA Eye Partners
01.2022 - Current
- Greeted guests at the front desk and engaged in pleasant conversations while managing check-in/out process
- Verified and updated demographic and other personal information for patients
- Verify insurance benefits and eligibility
- Scan appropriate documents into NexTech and ICP
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls
- Handled financial transactions related to copayments, self-pay fees and balances while adhering to company policies regarding payment collection
- Balance individual daily receipts and money collected with daily batch postings
- Accurately post payments and provide receipts to patients
- Maintained patient records with accuracy, ensuring confidentiality and compliance with HIPAA regulations
General Manager
Speedway
01.2021 - 02.2022
- Completed daily paperwork and computer entry of sales data as established by management
- Handled cash and payroll procedures
- Supervised guests at front counter, answering questions regarding products
- Established and optimized schedules to keep coverage and service in line with forecasted demands
- Examined merchandise to verify correct pricing and attractive displays
- Controlled store inventory and reviewed cash handling and operations reports
Lead Assistant Manager
Speedway
11.2018 - 01.2021
- Provides customer service leadership and direction for entire store and team of employees working in that location
- Trains, schedules and coaches all new and current store associates
- Train employees on Federal, State and local regulations and ensures the sale of age restricted products are prohibited to individuals under the minimum age requirement
- Assists in identifying qualified applicants, performing interviews as needed
- Promotes an environment focused on customer service, satisfaction and store cleanliness.
Store Associate
Big Lots
04.2016 - 01.2019
- Welcoming customers to the store and answering their questions
- Process POS (point of sale) purchases
- Handle returns of merchandise
- Assess customers needs and provide assistance and information on product features
- Removed expired merchandise from shelves
- Maintains appearance of the store's interior and exterior to company standards including light maintenance duties and cleaning.
Front Office Receptionist
Doctors Williams and Woods, PC
09.2012 - 12.2014
- Welcomes and greets all patients and visitors, in person or over the phone
- Operate telephone switchboard to answer, screen, or forward calls, providing information and taking messages
- Registers new patients and updates existing patient demographics by collecting detailed patient information
- Check in and out patients
- Analyze health insurance benefits and verify insurance eligibility
- Schedule and confirm appointments
- Collect co-pays, process payments and post amounts paid to patients accounts
- File and maintain medical records.
Education
Associate of Applied Science Health Information Technology -
DeVry University
Decatur, GA10.2013
High School Diploma -
Brookwood High School
Snellville, GA12.2008
Skills
- Customer Service Skills Data Entry (50 wpm)
- Writing and Verbal Communication
- MS Office Proficiency
- Insurance Verification
- Excellent Telephone Skill
- Organizing and Managing Skill
- Payroll
- EMR/EHR
- Multitasking
- Appointment Scheduling
- People Person
- Dependable
- Adaptable and Flexible
- Time Management
- 10-key proficient
- Leadership
- Employee Scheduling
- Medical Billing
Timeline
Front Desk Associate
GA Eye Partners
01.2022 - Current
General Manager
Speedway
01.2021 - 02.2022
Lead Assistant Manager
Speedway
11.2018 - 01.2021
Store Associate
Big Lots
04.2016 - 01.2019
Front Office Receptionist
Doctors Williams and Woods, PC
09.2012 - 12.2014
Associate of Applied Science Health Information Technology -
DeVry University
High School Diploma -
Brookwood High School
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