Christa Siegel
HILLSBORO,Ohio
Summary
Dedicated professional with excellent problem solving skills eager to create and implement successful strategies to improve organizational efficiency. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Pharmacy Scheduler
Rite Aid
Remote
03.2018 - 02.2024
- Streamlined pharmacy scheduling processes by implementing efficient software .
- Assisted in reducing staff turnover by addressing concerns related to work-life balance through schedule adjustments when possible.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Established open lines of communication with employees regarding their scheduling preferences, contributing to higher job satisfaction rates.
- Managed vacation time, ensuring adequate coverage during peak periods.
- Coordinated training schedules for new hires, resulting in smoother hiring process and increased efficiency
- Mentored junior schedulers on best practices and effective strategies for managing complex schedules.
- Resolved problems, improved operations and provided exceptional service.
- Organized and detail-oriented with strong work ethic.
- Cultivated interpersonal skills by building positive relationships with others.
- Skilled at working independently and collaboratively in team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
District Manager Administrator
Rite Aid Pharmacy
Dayton, OH
07.2017 - 03.2018
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Developed and updated spreadsheets and databases to track and report on performance .
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Developed and maintained courteous and effective working relationships.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Proven ability to develop and implement creative solutions to complex problems.
- Resolved problems, improved operations and provided exceptional service.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and fast-paced environment.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Learned and adapted quickly to new technology and software applications.
- Paid attention to detail while completing assignments.
- Cultivated interpersonal skills by building positive relationships with others.
Wellness Ambassador
Rite Aid Pharmacy
Hillsboro, Oh
03.2013 - 02.2017
- Built strong relationships with customers to promote health, wellness and available services.
- Coordinated wellness events and activities to promote healthy lifestyles within local community.
- Developed and maintained positive relationships with community members and businesses to build trust and rapport.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with strong sense of personal responsibility.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proven ability to learn quickly and adapt to new situations.
- Gained strong leadership skills by facilitating training of newly hired/promoted wellness ambassadors.
- Set-up multiple flu clinics- including largest in my area which yielded 300 flu shots
Pharmacy Technician
Rite Aid Pharmacy
Hillsboro, OH
08.1997 - 03.2013
- Resolved third-party billing, computer system and customer service .
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Collected co-payments or full payments from customers.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in timely manner.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service .
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at pharmacy counter.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Contributed to reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Set up and modified patient profiles to include current medications and insurance details.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across entire team.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Completed ancillary schedule to ensure proper coverage
Education
College Prep -
Clermont Northeastern High School
Batavia, OH05.1992
Skills
- Time Tracking and Payroll Administration
- Relationship Building
- Human Resources Management Systems
- Conflict Resolution
- Microsoft Office
- Analytical and Critical Thinking
- WFS Software Proficiency
Certification
Rite Aid Certified Technician
Timeline
Pharmacy Scheduler
Rite Aid
03.2018 - 02.2024
District Manager Administrator
Rite Aid Pharmacy
07.2017 - 03.2018
Wellness Ambassador
Rite Aid Pharmacy
03.2013 - 02.2017
Pharmacy Technician
Rite Aid Pharmacy
08.1997 - 03.2013
College Prep -
Clermont Northeastern High School