Christa Wilcox
Tractor Supply Company
St Francisville,LA
36
years of professional experience
Dynamic Inventory Control Specialist with a proven track record at Tractor Supply Company, excelling in cycle counting and inventory management. Recognized for enhancing customer satisfaction through exceptional service and teamwork. Adept at utilizing RF scanners and maintaining compliance, ensuring accurate stock levels and efficient operations. Committed to driving results and fostering a collaborative environment.
Work History
Assistant Manager
2 Years 8 Months- Supervised daily store operations, ensuring smooth rental transactions and consistent customer service.
- Trained team members on POS procedures, rental policies, and loss-prevention practices.
- Resolved customer concerns regarding late returns, account issues, and product availability.
- Coordinated scheduling, task assignments, and floor coverage to maintain efficient operations.
- Enforced cash-handling procedures and balanced register activity during opening and closing shifts.
- Supported store manager with workflow improvements, staff coaching, and daily operational reporting.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Inventory Control Specialist
7 Years 4 Months- Prepared accurate individual tax returns using current federal and state tax regulations.
- Reviewed client documents to identify deductions, credits, and filing status options.
- Explained tax questions clearly while guiding clients through preparation process.
- Entered confidential financial data into tax software with attention to detail.
- Supported clients with electronic filing and completed required submission steps.
- Resolved return discrepancies by verifying supporting documentation and correcting entries.
- Maintained compliance with IRS guidelines and company tax preparation procedures.
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
Senior Assistant Manager
5 Years 6 Months- Supervised front-end and pharmacy support workflows to maintain smooth daily store operations.
- Assisted with inventory control, stocking, and order accuracy across pharmacy and retail departments.
- Trained new associates on register procedures, customer service standards, and store policies.
- Resolved customer concerns promptly while supporting compliance with pharmacy and retail procedures.
- Coordinated scheduling and task assignments to keep coverage aligned with business needs.
- Monitored cash handling, register accuracy, and daily reconciliation processes.
- Supported store leadership with performance coaching, policy enforcement, and operational reporting.
- Led a team of junior assistants, ensuring efficient task completion and professional development.
- Oversaw daily operations, ensuring compliance with company policies and industry regulations while optimizing resources for maximum output.
- Mentored junior staff members to enhance their skills, promoting growth within the company.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Coordinated staff schedules to ensure adequate coverage during peak times while minimizing overtime expenses.
Sales Associate
1 Year 1 Month- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Tax Preparer
4 Months- Prepared accurate individual tax returns using current federal and state tax regulations.
- Reviewed client documents to identify deductions, credits, and filing status options.
- Explained tax questions clearly while guiding clients through preparation process.
- Entered confidential financial data into tax software with attention to detail.
- Supported clients with electronic filing and completed required submission steps.
- Resolved return discrepancies by verifying supporting documentation and correcting entries.
- Maintained compliance with IRS guidelines and company tax preparation procedures.
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
Sales Associate
4 Years 11 Months- Collaborated with team members to meet sales goals and daily operational needs.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Assistant Manager
7 Years 2 Months- Supervised daily store operations, ensuring smooth rental transactions and consistent customer service.
- Trained team members on POS procedures, rental policies, and loss-prevention practices.
- Resolved customer concerns regarding late returns, account issues, and product availability.
- Coordinated scheduling, task assignments, and floor coverage to maintain efficient operations.
Sales Associate
1 Year- Advised customers on vitamins, supplements, and wellness products using product knowledge and listening skills.
- Processed point-of-sale transactions accurately, including sales, returns, exchanges, and payments.
- Replenished merchandise and maintained organized shelf presentation to support store readiness.
- Supported inventory counts, stock rotation, and backroom organization to prevent shortages.
- Promoted membership offers and store promotions through informed customer engagement.
- Maintained clean sales floor and visual standards to create welcoming shopping environment.
- Resolved customer questions and concerns promptly while delivering courteous service.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Sales Associate Manager
5 Years 2 Months- Supervised sales floor associates, reinforcing customer service standards and daily operational priorities.
- Coordinated merchandising resets, maintaining product presentation and promotional accuracy across departments.
- Monitored point-of-sale activity, resolving transaction issues and supporting smooth checkout flow.
- Trained new associates on register procedures, product knowledge, and store policies.
- Addressed customer concerns promptly, supporting issue resolution and satisfaction at store level.
- Organized product displays to attract potential buyers and increase sales conversions.
Education
High School Diploma
Skills
Paperwork preparation
Cycle counting
Shipping and receiving
Forklift operation
Shipment processing
Stock rotation
RF scanner usage
Teamwork and collaboration
Inventory control
Customer service
Ordering supplies
Item tagging
Cycle counts
Basic math
Timeline
Inventory Control Specialist
Tractor Supply Company
06.2019 - CurrentRead More
Assistant Manager
Dirt Cheap
10.2016 - 06.2019Read More
Senior Assistant Manager
Fred's Pharmacy
04.2011 - 10.2016Read More
Sales Associate
Bon Worth
02.2009 - 03.2010Read More
Tax Preparer
Jackson Hewitt
12.2008 - 04.2009Read More
Sales Associate
Crossville Pawn
10.2003 - 09.2008Read More
Assistant Manager
Blockbuster Video
08.1996 - 10.2003Read More
Sales Associate
GNC
08.1995 - 08.1996Read More
Sales Associate Manager
Kmartcorp
06.1990 - 08.1995Read More
Albertville High School
High School Diploma
Read More