CHRISTAIN HOOKS
Atlanta,GA
Summary
Customer Success, Sales, and Operations professional with 10+ years of experience driving exceptional customer experiences across aviation, technology, telecommunications, and digital advertising industries. Proven ability to build client relationships, resolve complex issues, lead teams, and improve operational performance in fast-paced, customer-focused environments. Recognized for delivering premium service, exceeding performance expectations, and collaborating across cross-functional teams. Experienced with Republic Airways, Delta Air Lines, Yelp, Verizon Wireless, and Asurion.
Overview
15
15
years of professional experience
Work History
Flight Attendant
Republic Airways
Atlanta, GA
04.2026 - Current
- Delivered exceptional customer experiences by ensuring FAA compliance and prioritizing passenger safety.
- Addressed customer concerns with professionalism, fostering positive relationships and enhancing satisfaction.
- Adapted to changing operational priorities while consistently maintaining high service standards.
- Coordinate with flight crews to maintain operational efficiency.
Sales Representative
Yelp
01.2026 - 04.2026
- Managed sales pipeline in Salesforce CRM.
- Achieved established performance targets.
- Partnered with small business owners on digital advertising.
- Built long-term client relationships.
Flight Attendant
Delta Air Lines
01.2023 - 11.2025
- Managed onboard emergencies to secure passenger safety and comfort.
- Delivered premium customer service and ensured safety.
- Recognized for upholding professionalism and enhancing customer experience in all interactions.
- Collaborated with diverse teams to meet project objectives and enhance service delivery.
Customer Service Supervisor | Sales | Data Analyst
Verizon Wireless
01.2017 - 03.2023
- Exceeded sales and customer satisfaction goals.
- Analyzed data trends to identify process improvements and inform decision-making.
- Guided team members to meet project milestones and enhance overall project success
- Developed onboarding resources to facilitate smooth integration of new employees
Customer Service Representative
FIS Global
10.2016 - 12.2016
- Resolved financial account inquiries.
- Maintained compliance and service quality.
Customer Service Representative
Asurion
01.2014 - 06.2016
- Processed insurance claims.
- Provided technical support.
- Protected confidential information.
Office Manager
Platinum Drywall
06.2011 - 01.2013
- Managed payroll, scheduling, and office operations.
- Improved workflow efficiency.
Education
Business Management
Arkansas Tech University
Skills
- Customer Success
- Client Relationship Management
- Operations
- Business Development
- Consultative Sales
- Account Management
- Conflict Resolution
- Process Improvement
- Team Leadership
- Training & Development
- Data Analysis
- Salesforce CRM
- Microsoft Excel
- Cross-Functional Collaboration
- Customer Retention
- Public Speaking
Timeline
Flight Attendant
Republic Airways
04.2026 - Current
Sales Representative
Yelp
01.2026 - 04.2026
Flight Attendant
Delta Air Lines
01.2023 - 11.2025
Customer Service Supervisor | Sales | Data Analyst
Verizon Wireless
01.2017 - 03.2023
Customer Service Representative
FIS Global
10.2016 - 12.2016
Customer Service Representative
Asurion
01.2014 - 06.2016
Office Manager
Platinum Drywall
06.2011 - 01.2013
Business Management
Arkansas Tech University