Summary
Overview
Work History
Education
Skills
Certification
Spirit Award During Training
Timeline
Generic

KIMBERLY Doyal

San Antonio,TX

Summary

Dedicated customer service professional with 10+ years of experience delivering exceptional support and fostering positive customer relationships. Proven ability to adapt, grow, and excel in dynamic environments while resolving complex issues and exceeding customer expectations. Known for strong communication skills, problem-solving expertise, and a commitment to continuous improvement. Seeking to leverage my evolving skills and experience to contribute to a team-oriented, customer-focused organization.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Flight Attendant

Southwest Airlines
10.2022 - Current
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
  • I am considered a "High Flyer" as I normally fly over 110 hours a month
  • Bring Smiles and Relaxation to the passengers

TEACHER

PREP SCHOOL
03.2018 - 01.2022
  • Full responsibility for the overall supervision and daily class functions of a group of children
  • Observes all rules and regulations and the local, state or national regulatory agencies pertaining to the health, safety and care of children
  • Applies the approved lesson plans and daily classroom schedule in accordance with the Primrose Balanced Learning curriculum and programming
  • Maintaining an attractive, well-kept classroom that encourages children to create, explore and make decisions with confidence
  • Attends all required staff meetings, workshops and/or school functions

CUSTOMER SERVICE REP

COMPANY
02.2016 - 03.2018
  • Maintained Excellent organizational and time management skills with strong attention to detail
  • Go above and beyond to meet customers needs in an efficient manner
  • Established active listening skills, ability to effectively communicate with clear and concise resolution
  • Reflecting empathy towards customers to ensure I resolve their issue

TEACHER

COUNTRY HOME LEARNING
01.2013 - 02.2016
  • Full responsibility for the overall supervision and daily class functions of a group of children
  • Observes all rules and regulations and the local, state or national regulatory agencies pertaining to the health, safety and care of children
  • Applies the approved lesson plans and daily classroom schedule in accordance with the Primrose Balanced Learning curriculum and programming
  • Maintaining an attractive, well-kept classroom that encourages children to create, explore and make decisions with confidence

Education

DIPLOMA -

ST LUCIA'S HIGH SCHOOL
05.1990

Skills

  • Customer service
  • Demeanor to strive for success
  • Fast learner/attentive to detail
  • Excellent in Microsoft Office
  • Strong work ethic
  • First aid
  • Team collaboration
  • Attention to detail
  • Hospitality service expertise
  • Professional appearance
  • Reliability and punctuality
  • Public speaking

Certification

  • Crew Resource Management Training (CRM) - Federal Aviation Administration (FAA) Approved Providers.

Spirit Award During Training

During my training in Dallas, Texas to be a flight attendant, I was voted among my peers as having the best attitude during training. I showed positivity, team leadership and had a constant smile!

Timeline

Flight Attendant

Southwest Airlines
10.2022 - Current

TEACHER

PREP SCHOOL
03.2018 - 01.2022

CUSTOMER SERVICE REP

COMPANY
02.2016 - 03.2018

TEACHER

COUNTRY HOME LEARNING
01.2013 - 02.2016

DIPLOMA -

ST LUCIA'S HIGH SCHOOL

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