Christa Joy Esparza
Operations & Events Management
Milwaukee,WI
Summary
Self-directed coordinator with strong background in managing complex projects and achieving strategic objectives. Possesses versatile skills in project management, operations, problem-solving and client relations. Brings fresh perspective and strong commitment to quality, excellence and ensuring high standards. Excels in developing efficient processes and aligning efforts with organizational goals. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
14
14
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Event Planner
Independent Contracting
02.2020 - Current
- Manage event logistics, operations, contracts and maintain customized client/event portfolios with organization and attention to detail.
- Coordinate schedules and timelines for events.
- Problem solve during high pressure, demanding situations with calm and thinking ahead to avoid potential issues.
- Design and create client's desired atmosphere based on type and concept of event and create a memorable experience for client and guests by treating every event as uniquely theirs.
Operations/General Manager
Hackbarth Hospitality & Lion's Tail Brewing Co.
12.2018 - 12.2024
- Supervised day-to-day operations and events to meet performance, quality and service expectations by implementing new methods to improve efficiency and organization.
- Completed inventory counts to verify stock levels and forecast future needs while reducing overhead costs and created inventory spreadsheets for improved ordering accuracy.
- Created & implemented 4-Day New Hire Training Program to guarantee their knowledge of the industry, company and products.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Generated repeat business through exceptional customer service and maintaining current knowledge of consumer preferences.
- Oversaw daily cash reconciliations, intake & deposit records ensuring accurate reporting and minimizing discrepancies.
- Analyzed sales data to identify sales trends and adjust inventory orders accordingly and leveraged the data and analytics to make informed decisions to drive business improvements for optimal profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and fostered team environment.
- Managed contracts and scheduling for general and private events.
- Assisted with marketing and promotions based on data analysis of sales to determine most effective methods to increase revenue.
Fundraising Coordinator/Program Ambassador
Milwaukee Area Technical College
08.2010 - 12.2018
- Utilized sales and marketing skills to promote the study abroad program to higher-education foreign language students.
- Coordinated and led fundraising opportunities and events with program participating students.
- Organized and maintained student records for Program Coordinator.
- Assisted in planning and participating in student orientation meetings.
- Supported Program Coordinator with trip itinerary, reservations, and student communications.
- Attended events with Program Coordinator to promote our foreign language school partners abroad and our program.
Education
Bachelor of Arts - International Studies
University of Wisconsin, Madison
Madison, WI 05.2001 -
Skills
Experienced with Adobe Software Programs, Google Workspace & MS Office, Wordpress, Hubspot CRM, Canva
Innovative, creative & dynamic new, unique perspective on projects & approaches
Analytics, marketing & research
Accurate reporting & data entry
Problem solving
Decision-making
Organizational management
Operational efficiency
Process improvement
Client relationships & customer service
Planning & implementation
Intercultural communication
Certification
Food Safety Manager Certification – ServSafe or National Restaurant Association
Timeline
Event Planner
Independent Contracting
02.2020 - Current
Operations/General Manager
Hackbarth Hospitality & Lion's Tail Brewing Co.
12.2018 - 12.2024
Fundraising Coordinator/Program Ambassador
Milwaukee Area Technical College
08.2010 - 12.2018
Bachelor of Arts - International Studies
University of Wisconsin, Madison
05.2001 -