Christal Trotter
West Memphis,AR
Summary
Dedicated administrative professional, known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, customer communication, and problem-solving, with focus on delivering quality service.
Overview
20
20
years of professional experience
Work History
Patient Services Representative
Eye Specialty Group
05.2017 - Current
- Provides exceptional customer service to patients, answering questions and addressing concerns in a prompt and professional matter.
- Schedules, cancels and or reschedules patient appointments from patients and websites/portals.
- Manages physicians schedules by confirming upcoming patient appointments.
- Facilitates patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Coordinates referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Facilitates communication between patients and various departments and staff.
- Adhere to HIPPA Compliance plan.
Customer Support Specialist
Mid South Health Systems
03.2005 - 05.2017
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in and check-out.
- Checked patient insurance, demographic, and health history to keep information current.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
- Processed medical insurance claims and payments.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Education
No Degree - Sociology
Rust College
Holly Springs, MSHigh School Diploma -
West Memphis High School
West Memphis, AR05-1996
Skills
- Customer service
- Data entry proficiency
- Phone and email etiquette
- Attention to detail
- Verbal and written communication
Timeline
Patient Services Representative
Eye Specialty Group
05.2017 - Current
Customer Support Specialist
Mid South Health Systems
03.2005 - 05.2017
No Degree - Sociology
Rust College
High School Diploma -
West Memphis High School
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