Christal Valdez
Houston,TX
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cashier Team Lead
Smoke Depot
Houston, TX
01.2023 - Current
- Supervised daily cash operations to ensure adherence to company policies and procedures.
- Trained and mentored new cashiers on customer service excellence and transaction processes.
- Coordinated team schedules, optimizing coverage during peak hours for improved efficiency.
- Resolved customer issues promptly, enhancing overall satisfaction and loyalty.
- Conducted regular audits of cash registers, ensuring accuracy in financial reporting.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Fostered a collaborative team environment focused on achieving sales targets and operational goals.
Supervisor
Baylor Club
Waco, TX
01.2018 - 06.2023
- Directed and supervised team of 15 employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Analyzed financial data related to departmental budgeting activities on a regular basis.
- Created new strategies for improving customer service standards within the organization.
- Collaborated with other departments to coordinate workflow processes between teams.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Tracked progress on projects and provided timely feedback to staff members.
Education
Bachelor of Science - Criminal Justice
Sam Houston State University
Huntsville, TX08.2026
Skills
- Collaboration
- Recordkeeping
- Troubleshooting
- Calm Under Pressure
- Supervision and Leadership
- Microsoft Word
- Analytical and Critical Thinking
- Active Listening
- Self-Directed
- Customer Service
- Remote Office Availability
- Cash handling
- Problem-solving
- Team leadership
- Customer service
Certification
Certified Supervisor, Baylor Club Corp - 2000
Languages
English: Professional
Accomplishments
- Recognized as Employee of the 1 year of serving for Baylor Club for outstanding performance and team contributions.
- Promoted to Server Supervisor due to Hard Work And Dedication that achieved bringing in more guests and making sales and member counts double in half a year.
Timeline
Cashier Team Lead
Smoke Depot
01.2023 - Current
Supervisor
Baylor Club
01.2018 - 06.2023
Bachelor of Science - Criminal Justice
Sam Houston State University