Productive Barista accustomed delivers excellent customer service while making and serving coffee and specialty beverages. Consistently follows recipe and presentation standards and maintains clean, hygienic workspaces. Familiar with sanitation regulations and dedicated to customer satisfaction. Resourceful Call Center Representative known for maintaining high productivity and efficiently completing tasks. Specialize in effective communication, quick problem-solving, and accurate record-keeping. Excel in active listening, empathy, and patience, ensuring customer satisfaction and resolution of inquiries with professionalism and warmth.
Overview
2027
2027
years of professional experience
Work History
Personal Shopper
Walmart
Anna, TX
2026 - Current
Assisted customers in selecting products based on preferences and needs.
Ensured accurate pricing and product availability through inventory checks.
Utilized Walmart's online shopping platform to fulfill customer orders efficiently.
Provided personalized recommendations to enhance customer satisfaction and loyalty.
Call Center Representative
Gen pact
McKinney, Texas
06.2024 - 12.2025
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
Barista
Scooters Coffee Shop
McKinney, TX
02.2023 - 05.2024
- Monitored inventory levels of supplies and restocked when necessary.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americano.
Education
High School Diploma -
McKinney North High School
McKinney, TX
05.2024
Skills
Inventory management
Customer service
Product knowledge
Call handling strategies
Complaint resolution
Teamwork and collaboration
Excellent communication
Interests
Playing Sports
Running
Road Trips
Learning new cooking techniques and expanding my culinary skills