Christan Caum
Lakeland
Summary
Governance, Risk, and Compliance–oriented professional with experience assessing operational and compliance risks within property claims by applying regulatory standards and policy guidelines aligned with USAA, industry, and state requirements. Demonstrated ability to analyze data, identify risk indicators, and support risk mitigation efforts, including collaboration with SIU on fraud-related matters. Experienced in documenting findings to support monitoring, reporting, and audit readiness. Recognized for strong professional communication and delivering timely, transparent updates to members and vendors.
Overview
8
8
years of professional experience
Work History
Property Adjuster
USAA
Tampa
11.2024 - Current
- Identified and assessed operational and compliance risks within property claims through analysis of estimates, documentation, and policy guidelines aligned with USAA standards, industry practices, and state insurance regulations
- Applied regulatory and policy knowledge to ensure adherence to insurance compliance requirements, including strict adherence to authentication processes to verify caller identity before disclosing claim information
- Analyzed claim data and trends to support risk-based decision-making and loss mitigation strategies
- Partnered with cross-functional teams, including Special Investigations Unit (SIU), to identify, escalate, and mitigate fraud risk and high-risk claims
- Provided feedback to business process owners to optimize claims handling processes, improve operational efficiency, and reduce risk exposure
- Maintained timely and professional communication with members and vendors, ensuring prompt first contact on new claims and consistent updates throughout the claims lifecycle
- Documented findings, risk indicators, and claim decisions to support monitoring, reporting, and audit readiness
Direct Support Professional
Newton's HomeCare
Plant City
02.2018 - 10.2024
- Maintained accurate documentation in compliance with state regulatory requirements, ensuring audit readiness and adherence to reporting standards
- Ensured compliance with mandated staff-to-client ratios during daily operations, reducing operational risk and maintaining regulatory standards
- Supported audit processes by organizing and maintaining records for state review and compliance verification
- Acted as the designated IT support resource, troubleshooting issues and configuring secure WiFi networks and surveillance systems to protect sensitive environments and mitigate operational risk.
Education
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT08-2026
GRC Mastery
04-2026
Associate of Science - Computer Programming & Analysis
Hillsborough Community College
Tampa, FL05-2023
Skills
- Certifications(CompTIA A, Google IT Support Professional)
- Microsoft Office Proficiency
- Independent & Collaborative Work
- Consistent Execution & Accountability for Deliverables
- Data Protection
- Access Control/Authentication
Timeline
Property Adjuster
USAA
11.2024 - Current
Direct Support Professional
Newton's HomeCare
02.2018 - 10.2024
Bachelor of Science - Information Technology
Western Governors University
GRC Mastery
Associate of Science - Computer Programming & Analysis
Hillsborough Community College