Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christan Ratajczyk Sr

Brook Park

Summary

Currently an Operations Manager of a 7 colleague team of blended route technicians. Maintaining schedules, routing, absences, supplies, and communication with the team. Senior Operations Manager at the Akron|Canton branch helping to guide and mentor Operations Managers in the branch. Operations Manager of the innovation team, maintaining the workload, scheduling, and performance of the innovation technicians. Customers service and sales professional successful at improving customer retention rates and growing revenue. Organized, motivated, and hard work with proficiency in customer relations. Sales professional adept at tracking and following up leads, managing accounts, and building long-term relationships with customers. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication abilities. Pest Technician Manager with background in pest management industry looking for a position in a highgrowth company. Friendly and enthusiastic Pest Technician Manager who consistently meets customer service satisfaction goals. Accountable Pest Technician Manager demonstrating a high level of initiative. Quick and effective at decision making and maintaining excellent customer service throughout the sales process. Attentive customer service representative with eight years achieving customer service satisfaction and customer retention goals. Independent and/or quick thinking team player seeking role offering increased responsibilities. Results-oriented customer service professional who excels at uncovering customer needs, finding solutions, and handling objections. Top performer with a consistent track record of meeting and exceeding goals.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Operations Manager

Terminix
Canton, Ohio
01.2025 - Current

Certified Field Trainer

Ehrlich/Rentokil
Brecksville, Ohio
02.2017 - 01.2025

Pest Specialist

Ehrlich/Rentokil
Brecksville, Ohio
02.2017 - 01.2025

Pest Manager

BAHHUM-BUG PEST AND TERMITE INC
06.2011 - 10.2016

Pest Technician

BAHHUM-BUG PEST AND TERMITE INC
06.2008 - 10.2016

Education

DIPLOMA -

JOHN MARSHALL HIGH SCHOOL
06-1992

Skills

  • Operations Management
  • Team Leadership
  • Coaching
  • Customer Service
  • Administrative Management
  • Program Integration
  • Sales Techniques
  • Pest Control Inspections
  • Contract Development
  • Communication
  • Issue Resolution
  • Scheduling
  • Customer Communication
  • Management Communication

Certification

Ohio Department of Agriculture:

  • 10A
  • 10B
  • 10D
  • 12
  • 7
  • Core

Certification:

  • CNWACO
  • MEWP Boom 3b and Scissors 3a Lift Operator
  • At Height

Timeline

Operations Manager

Terminix
01.2025 - Current

Pest Specialist

Ehrlich/Rentokil
02.2017 - 01.2025

Certified Field Trainer

Ehrlich/Rentokil
02.2017 - 01.2025

Pest Manager

BAHHUM-BUG PEST AND TERMITE INC
06.2011 - 10.2016

Pest Technician

BAHHUM-BUG PEST AND TERMITE INC
06.2008 - 10.2016

DIPLOMA -

JOHN MARSHALL HIGH SCHOOL
Christan Ratajczyk Sr