Christeen Knox
Dubuque
Summary
Dedicated professional with strong customer service skills, adept at problem-solving and active listening. Committed to maintaining cleanliness and delivering exceptional service in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Member
Panera Bread
Dubuque
05.2025 - Current
- Provided excellent customer service in fast-paced café environment.
- Prepared food and beverages according to company standards.
- Maintained cleanliness and organization of workstations and dining areas.
- Operated cash register and handled customer transactions accurately.
- Collaborated with team to ensure timely service during peak hours.
- Followed safety and sanitation guidelines consistently throughout shifts.
- Maintained a clean and organized work area throughout shift.
- Operated cash registers to process payments from customers.
- Greeted customers upon entering the store with friendly demeanor.
Personal Assistant
Hills and Dales Child Development Center
Dubuque
12.2023 - 05.2024
- Managed daily schedules to optimize time and prioritize tasks effectively.
- Coordinated daily schedules for staff and children at a child development center.
- Maintained accurate records of attendance and children's developmental progress.
Server
Olive garden
Dubuque
04.2023 - 02.2024
- Provided excellent customer service in a fast-paced dining environment.
- Took food and drink orders accurately and efficiently from guests.
- Delivered food and beverages promptly to ensure guest satisfaction.
- Maintained cleanliness of dining area, including tables and service stations.
- Collaborated with kitchen staff to ensure timely order preparation and delivery.
- Resolved guest complaints professionally to enhance their dining experience.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
Cashier
Fareway
Dubuque
01.2023 - 10.2023
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted in stocking shelves with merchandise from storage areas.
Cashier
Buffalo Wild Wings
Dubuque
05.2022 - 09.2022
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Provided friendly customer service and resolved complaints promptly.
Cashier
Popeyes® Louisana Kitchen
Dubuque
01.2021 - 02.2022
- Provided friendly customer service and resolved complaints promptly.
- Maintained a clean and organized work area to ensure food safety standards.
- Collaborated with team members to manage high-volume rush periods effectively.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Cashier
Little Caesars Pizza
Dubuque
10.2020 - 12.2021
- Maintained cleanliness and organization of the dining and service areas.
- Assisted customers with menu selections and special requests.
- Restocked supplies and ingredients to support daily operations.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Engaged with customers to ensure satisfaction and address concerns promptly.
- Greeted customers and answered any questions they had about store's products and services.
- Collaborated with team members to ensure efficient store operations and customer satisfaction.
- Performed other duties as assigned by management.
Education
Some College (No Degree) - Medical Billing And Coding
Hawkeye Community College
Waterloo, Iowa, IASkills
- Problem solving
- Active listening
- Cleanliness maintenance
- Customer service
- Food preparation
- Order processing
- Time management
- Effective communication
- Multi-tasking
- Following instructions
- Continuous development
- Decision-making capacity
- Conflict resolution
- Goal setting and achievement
- Willingness to learn
- Cash handling
- Leadership qualities
- POS systems
- Positive attitude
- Dependability and reliability
Certification
Certified Professional Medical Coder
Timeline
Team Member
Panera Bread
05.2025 - Current
Personal Assistant
Hills and Dales Child Development Center
12.2023 - 05.2024
Server
Olive garden
04.2023 - 02.2024
Cashier
Fareway
01.2023 - 10.2023
Cashier
Buffalo Wild Wings
05.2022 - 09.2022
Cashier
Popeyes® Louisana Kitchen
01.2021 - 02.2022
Cashier
Little Caesars Pizza
10.2020 - 12.2021
Some College (No Degree) - Medical Billing And Coding
Hawkeye Community College