Job Search Status
Open to workDesired start date: Open to discussion
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridOpen to relocation: No
Open To Work
Christel Pond
Farmington,NH
Work Preference
Summary
Driven professional with a proven track record in customer service and healthcare administration, recognized for enhancing operational efficiency and quality of care, as well as exceeding goals and expectations. Expertise in developing and implementing innovative processes and educational programs that elevate client, customer, and patient experiences. Eager to leverage extensive skills in customer service, administrative support, and customer satisfaction within a dynamic, customer-focused or healthcare setting.
Overview
13
13
years of professional experience
2
2
year of post-secondary education
Work History
Educational Liaison
The Ridge RTC
08.2024 - 02.2026
- Provided compassionate, forward-thinking, and healing-focused support directly to clients (ages 12-20) facing mental health and addiction challenges.
- Fostered strong connections with families and educational consultants to enhance support services.
- Collaborated with program and operations directors to streamline communication processes. Delivered effective engagement strategies to improve family satisfaction with educational resources.
- Orchestrated efforts with school districts and guardians throughout the country to provide organized continuing education support for a daily client base exceeding fifty individuals.
- Developed and maintained detailed documentation of client plans, collaborating with on-site educational staff to enhance support and engagement in classroom activities.
Oversaw educational team operations, ensuring access to necessary resources and support for optimal performance. - Developed and enhanced educational curriculum, incorporating therapeutic and age-appropriate content. Evaluated program needs and structured educational programming schedule to enhance learning outcomes.
- Facilitated effective communication among staff and clients by supporting education coordinators and collaborating with case therapists and program managers.
- Cultivated strong relationships with families and guardians to foster collaboration throughout clients' program engagement. Championed the development of tailored therapeutic and educational strategies for each client.
- Successfully obtained CPI certification, underscoring expertise in managing challenging situations.
Facility Coordinator
Birch Healthcare Center
05.2022 - 08.2024
- Spearheaded the development of transportation coordination processes, appointment scheduling, and referral procedures, significantly reducing missed appointments and improving Resident care.
- Implemented appointment information sheets, Outlook calendar management, and resource binders for nursing staff, enhancing communication and organization.
- Coordinated with healthcare providers to schedule appointments and ensure timely follow-up for Residents.
- Conducted training for staff on appointment scheduling, transportation protocols, and safety procedures, resulting in increased efficiency and staff competency.
- Expanded roll to include aspects of Social Services, facilitating health drives, coordinating out-of-facility appointments, and conducting telehealth sessions, demonstrating adaptability and versatility. Acted as liaison between Residents, families, staff, and external health professionals, fostering positive relationships and enhancing the overall Resident experience.
- Initiated room inspections, Resident check-ins, and conducted facility tours, ensuring quality of care and Resident satisfaction.
- Maintained detailed documentation of appointments, transports, and Resident profiles, facilitating accurate recordkeeping and efficient communication.
- Researched and compiled resources, conducting educational and informative sessions for Residents, families, and staff regarding funeral preplanning and end-of-life conversations.
Administrative Assistant - Temp
Globe Manufacturing
01.2022 - 03.2022
- Facilitated onboarding processes for new hires, maintained accurate records, and provided administrative support to HR and technical departments.
- Practiced confidentiality and use of E-Verify to onboard new hires.
- Ensured compliance with company policies and procedures, demonstrating attention to detail and adherence to regulations.
- Delivered exceptional customer service while performing administrative tasks and supporting walk-in functions, contributing to a positive employee experience.
- Retained accurate records by logging, scanning, and updating documentation and requests, enabling efficient reporting functions.
Front End Manager
Holmwoods
11.2021 - 02.2022
- Managed front-end operations, including processing work orders, managing inventory, and delivering excellent customer service while utilizing Microsoft Dynamics RMS to facilitate communication between sales and warehouse logistics, enhancing efficiency and accuracy.
- Regulated pickups and deliveries, managed files, and performed clerical duties with high attention to detail.
- Demonstrated excellent customer service skills by answering inquiries and meeting in-depth product knowledge through self-driven training. Supported merchandise layout by tagging, setting up, displaying, stocking, and rotating merchandise to maximize sales potential.
Head of Household / Stay at Home Mom
Military Family
10.2018 - 11.2021
Corporate Trainer/Store Manager
Signet Jewelers
11.2012 - 10.2018
- Oversaw revitalization of underperforming store locations by managing payroll, scheduling, and inventory.
- Developed strategic store layouts to maximize profitability and improve operational efficiency.
- Delivered comprehensive training programs and recruitment strategies for employees in diverse locations as a mobile trainer.
- Delivered exceptional customer service and leveraged extensive product knowledge to enhance customer satisfaction.
- Consistently met and exceeded KPI / sales goals.
Education
Job Ready Certified: Soft Skills Training - WorkReadyNH
Community College System of New Hampshire
Manchester, NH 05.2026 - 05.2026
CERTIFIED CLINICAL MEDICAL ASSISTANT -
GREAT BAY COMMUNITY COLLEGE
08.2020 - 02.2021
CERTIFICATE IN CLINICAL MEDICAL ASSISTANT -
NORTHEAST TECHNICAL INSTITUTE
07.2019 - 01.2020
CPI (CRISIS PREVENTION INTERVENTION) CERTIFIED - undefined
THE RIDGE RTC
Skills
- Customer service
- EMR/EHR Systems
- POS Systems
- Reporting & Documentation
- Management / Supervision
- HIPAA
- Curriculum Creation
- Team Collaboration
- Administrative Support
- Professional Communication
- Appointment Scheduling
- Data Entry
- Typing 75 WPM
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Personal Information
Title: Administrative Professional
Portfolio
Reference Letter
Reference Letter
Reference Letter
Reference Letter
Reference Letter
Timeline
Job Ready Certified: Soft Skills Training - WorkReadyNH
Community College System of New Hampshire
05.2026 - 05.2026
Educational Liaison
The Ridge RTC
08.2024 - 02.2026
Facility Coordinator
Birch Healthcare Center
05.2022 - 08.2024
Administrative Assistant - Temp
Globe Manufacturing
01.2022 - 03.2022
Front End Manager
Holmwoods
11.2021 - 02.2022
CERTIFIED CLINICAL MEDICAL ASSISTANT -
GREAT BAY COMMUNITY COLLEGE
08.2020 - 02.2021
CERTIFICATE IN CLINICAL MEDICAL ASSISTANT -
NORTHEAST TECHNICAL INSTITUTE
07.2019 - 01.2020
Head of Household / Stay at Home Mom
Military Family
10.2018 - 11.2021
Corporate Trainer/Store Manager
Signet Jewelers
11.2012 - 10.2018
CPI (CRISIS PREVENTION INTERVENTION) CERTIFIED - undefined
THE RIDGE RTC