Christel Prado
Helendale,CA
Summary
Admitting Clerk manages large daily workload of patient registrations with efficiency and skill. Effective operating in fast-paced environments to determine amounts owed, collect payments, and verify schedules. Highly accurate and well-organized.
Highly organized with strong background in admitting receptionist roles. Skilled in managing patient intake, verifying insurance coverage, and coordinating administrative activities. Strengths include effective communication, multitasking, and maintaining confidentiality of patient information. Previously made impact by improving efficiency of front desk operations and enhancing patient satisfaction through courteous service.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
18
18
years of professional experience
Work History
Admitting Registration
Desert Valley Hospital
Victorville, CA
01.2025 - Current
- Assisted staff with admitting procedures including verifying insurance eligibility, completing paperwork, and entering data into the system.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Verified insurance coverage and preauthorization requirements prior to admission or service delivery; processed payments from patients and other third parties.
- Filed patient charts in an orderly fashion; retrieved charts as needed for review or updating of information.
- Answered phone calls promptly and professionally; addressed any inquiries regarding services or policies in a timely manner.
- Communicated effectively with nurses, providers, technicians, managers, administrators, and family members on a regular basis.
PBX Operator
Desert Valley Hospital
Victorville, CA, CA
12.2006 - 01.2019
- Updated telephone directories regularly with new contact information for staff members.
- Operated multi-line telephone system to answer incoming calls and direct callers to specific destinations based on their needs.
- Assisted staff with technical issues by performing simple troubleshooting and registering helpdesk tickets with IT department.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Responded promptly to emergency calls for assistance.
- Performed administrative duties such as filing, photocopying, faxing documents.
- Greeted customers and answered inquiries regarding services provided.
- Took messages from callers and accurately relayed details to intended staff.
- Operated telephone switchboard and routed calls to correct destination.
Education
High School Diploma -
Excelsior
Victorville, CA06-2003
Skills
- Data entry efficiency
- Insurance verification
- Strong organization
- Patient registration
- Coordinating paperwork
- Checking patient details
- Checking in patients
- Obtaining payments
- Coordinating charts
- Patient confidentiality
- Telephone etiquette
- Patient interviews
Timeline
Admitting Registration
Desert Valley Hospital
01.2025 - Current
PBX Operator
Desert Valley Hospital
12.2006 - 01.2019
High School Diploma -
Excelsior