Christela Gonzales
Garland,TX
Summary
Experienced bilingual Front Office Medical Administrator with over twenty-two years in coordinating surgical procedures and managing high-volume communications for efficient scheduling and patient coordination. Expertise in cross-functional communication, customer service, and medical administrative support, with a focus on streamlining processes and ensuring compliance with healthcare regulations to improve patient experience.
Overview
2
2
years of professional experience
Work History
Scheduler II (Contract)
GI ALLIANCE
Dallas, TX
01.2026 - Current
- EMR systems proficiency (Epic, Cerner, eClinicalWorks, NexGen Super User)
- Patient registration, admissions, and recordkeeping
- Handled high volume of calls, averaging 60-85 daily, documented charts accurately, resolved challenging patient issues, and provided exceptional customer service.
- Scheduling and confirming all surgical procedures averaging one hundred or more monthly cases and providing specific surgery instructions for all patients.
- Streamlined physician office appointments, outpatient procedures, medical referrals, and surgical procedures to enhance workflow.
- Systematic coordination for obtaining surgical consent clearances, notifying patients of medication restrictions, and providing specific instructions.
- Established financial payment plans, managed appointment wait list and incoming referrals, scanned sensitive documents, verified demographic information, and assisted with obtaining pre-authorizations.
- Performed daily checkout clerk duties, collecting and calculating all surgical pre-payments and office consultations both via telephone and in person.
- Handled all inquiries regarding medical records for the assigned surgeon, ensuring timely responses and accurate information.
- Distributed and tracked sample medications, with proper documentation for accurate record keeping.
- Engaged in multi-tasking while fostering positive interactions with team members and physician staff to enhance collaboration.
- Scheduled patient appointments using electronic health record systems.
- Coordinated with medical staff to optimize daily schedules.
- Collaborated with team members to address scheduling conflicts promptly.
- Communicated schedule changes effectively throughout the organization.
Surgery Scheduler (Hybrid)
UTSW MEDICAL CENTER
Dallas, TX
06.2025 - 01.2026
- Coordinate and schedule complex neurosurgical procedures across multiple entities, ensuring accuracy and adherence to institutional protocols.
- Managed high-volume daily email communication to ensure accurate scheduling of surgery cases, pre-op/post-op appointments, and effective patient coordination.
- Manage and maintain accurate Outlook calendars for surgeons to ensure alignment with Q-Genda.
- Oversaw daily scheduling updates using self-created scheduling depot and surgery snap board to enhance scheduling accuracy.
- Optimize surgical block time and collaborate with surgeons, OR staff, and tissue banks to prevent delays.
- Assist with pre-operative workflow in helping obtain surgical medical clearances and confirm financial clearance for all surgical cases.
- Confirm accuracy of entries with the OR scheduling team and communicate any discrepancies.
- Document changes in real time, including patient name, surgeon, updated date, and reason for rescheduling.
- Maintain accurate EPIC EMR documentation and ensure compliance with HIPAA and UTSW confidentiality policies.
- Serve as liaison between physicians and patients, to enhance communication and patient experience.
- Develop quality improvement strategies such as keeping a shared MS Excel sheet used by the surgical team to monitor all combination cases.
- Create visual training materials, including Step-by-Step MS PowerPoint to self-explain and standardize work processes and serve as a guide for Neurosurgery Scheduling.
- Coordinated logistics with facilities for complex surgeries, supporting four neurosurgeons.
Scheduler II
Digestive Health Associates of Texas
Dallas, TX
03.2024 - 03.2025
- Schedule an average of 140 plus surgical procedures every month.
- Streamlined physician office appointments, outpatient procedures, medical referrals, and surgeries to enhance operational efficiency.
- Analyzed and developed process improvements that enhanced scheduling accuracy and minimized conflicts.
- Obtaining surgical consent clearances, notifying patients of medication restrictions, and providing specific instructions.
- Continuous patient correspondence, using EMR and patient total messages, email, and KLARA texting communications, of all essential surgery information and confirmations.
- Established financial payment plans, managed appointment wait list and incoming referrals, scanned sensitive documents, and verified demographic information to support patient care.
- Acted as a daily checkout clerk, collecting and calculating all surgical pre-payments and office consultations via telephone and in person.
- Manage dictation of on-call service messages with prompt delivery according to company policy.
- Handled extremely high call volume, answering over three hundred monthly calls and delivering excellent customer service.
Education
MedCerts - Intermediate School Education
MedCerts Online Healthcare Training
MI08-2023
Skills
- Medical terminology, Microsoft office
- Insurance verification
- Clinical documentation expertise
- Medical terminology
- Microsoft office
- Time management
- Customer service
- Dependable and responsible
Languages
Spanish, Intermediate
Timeline
Scheduler II (Contract)
GI ALLIANCE
01.2026 - Current
Surgery Scheduler (Hybrid)
UTSW MEDICAL CENTER
06.2025 - 01.2026
Scheduler II
Digestive Health Associates of Texas
03.2024 - 03.2025
MedCerts - Intermediate School Education
MedCerts Online Healthcare Training