Necole Felts
Memphis,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Scheduler II
St Jude Children's Research Hospital
Memphis, TN
10.2017 - Current
- I have worked with other departments regarding resources needed for specific schedules.
- Utilizes multi-disciplinary resources to optimize patient schedules and promptly address patient needs.
- Assist with performance improvement projects.
- Schedules patients for diagnostic and surgical procedures, clinic appointments and other services utilizing a computerized scheduling system accurately and efficiently.
- Communicates information to patients for procedures, diagnostic imaging, and future external and internal appointments
- Utilize audit report to maximize department resources
Lead Scheduler
Conifer Health Solutions/ St Francis Bartlett
Memphis , TN
03.2006 - 10.2017
- Provided technical support in resolving any issues related to scheduling software applications used by the department.
- Assisted in developing strategies for improving efficiency within the Scheduling Department.
- Evaluated existing processes within the Scheduling Department and recommended improvements where applicable.
- Peer interviews for new job applicants to the scheduling department.
- Scheduled diagnostic procedures and appointments from inbound calls and faxed orders.
Education
Associates of Occupational Studies - Medical Administration
Southeast College of Technology/ Remington
Memphis, TN06-1998
Skills
- Telephone Etiquette
- Computer Skills
- Attention to Detail
- Microsoft Office Suite
- Medical Terminology
- Team Collaboration
- Adaptability and Flexibility
Timeline
Scheduler II
St Jude Children's Research Hospital
10.2017 - Current
Lead Scheduler
Conifer Health Solutions/ St Francis Bartlett
03.2006 - 10.2017
Associates of Occupational Studies - Medical Administration
Southeast College of Technology/ Remington
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