Christela Joseph
West Palm Beach,FL
Summary
Proven professional in both healthcare and security sectors, excelling in customer service and HIPAA compliance. Demonstrated flexibility and a commitment to safety at Good Samaritan Hospital Medical Center, adept at handling high-pressure situations and ensuring patient confidentiality. Skilled in multitasking, with a strong focus on enhancing facility security and patient care quality.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Security Officer
Good Samaritan Hospital Medical Center
West Palm Beach, FL
10.2020 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Patient Access Representative
JFK Hospital
West Palm Beach, FL
06.2024 - 12.2024
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Patient Access Representative
Baptist Medical Center
Boynton Beach, FL
01.2023 - 10.2024
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
Education
Diploma -
Royal Palm Beach High School
West Palm Beach, FLSkills
- Customer service
- Multitasking and organization
- HIPAA compliance
Certification
BSL Certified
Timeline
Patient Access Representative
JFK Hospital
06.2024 - 12.2024
Patient Access Representative
Baptist Medical Center
01.2023 - 10.2024
Security Officer
Good Samaritan Hospital Medical Center
10.2020 - Current
Diploma -
Royal Palm Beach High School