Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Christelle Bastien

New York,NY

Summary

Dynamic manager with a proven track record at Shake Shack, excelling in operational efficiency and customer service. Expert in training and mentoring staff, enhancing team performance and satisfaction. Skilled in cash management and inventory control, fostering a collaborative environment that drives success and maintains high food safety standards.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Manager

Shake Shack
09.2018 - Current
  • Oversaw daily operations, ensuring high standards of quality and service.
  • Mentored team members, fostering a culture of collaboration and high standards.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Managed inventory control, cash control, store opening and closing procedures.
  • Cross-trained existing employees to maximize team agility and performance.

Education

Associate of Science - Health Sciences/Nursing

Queensborough Community College
Bayside, NY
12-2025

Skills

  • Customer service
  • Multitasking and organization
  • Operational efficiency
  • Problem-solving
  • Food safety compliance
  • Sanitation standards
  • Staff supervision
  • Cash management
  • Training and mentoring
  • Inventory management

Certification

Food Safety Certification

Languages

English
Full Professional

Timeline

Manager

Shake Shack
09.2018 - Current

Associate of Science - Health Sciences/Nursing

Queensborough Community College

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