Christelle Bastien
New York,NY
Summary
Dynamic manager with a proven track record at Shake Shack, excelling in operational efficiency and customer service. Expert in training and mentoring staff, enhancing team performance and satisfaction. Skilled in cash management and inventory control, fostering a collaborative environment that drives success and maintains high food safety standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager
Shake Shack
71-26 Austin Street Forest Hills NY 11375
09.2018 - Current
- Oversaw daily operations, ensuring high standards of quality and service.
- Mentored team members, fostering a culture of collaboration and high standards.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed inventory control, cash control, store opening and closing procedures.
- Cross-trained existing employees to maximize team agility and performance.
Education
Associate of Science - Health Sciences/Nursing
Queensborough Community College
Bayside, NY12-2025
Skills
- Customer service
- Multitasking and organization
- Operational efficiency
- Problem-solving
- Food safety compliance
- Sanitation standards
- Staff supervision
- Cash management
- Training and mentoring
- Inventory management
Certification
Food Safety Certification
Languages
English
Full Professional
Timeline
Manager
Shake Shack
09.2018 - Current
Associate of Science - Health Sciences/Nursing
Queensborough Community College