Christelle Degboe
St. Paul,Minnesota
Summary
With a proven track record at Fresenius Dialysis Center, I excel in monitoring patient conditions and utilizing Microsoft Excel for data analysis. Renowned for active listening and infection prevention, I significantly enhance patient care. My expertise and CPR certification underscore my commitment to excellence in healthcare and customer service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Fresenius Dialysis Center
Roseville, MN
06.2024 - Current
- PCT is responsible for staying and monitoring the entire treatment, ensuring the patient is tolerating it well.
- PCT is to operate dialysis machines. This involves setting up the machine and monitoring the patient during treatment.
- Checking patients’ blood pressure, heartbeat, and pulse regularly.
MEDICAL DEVICE SPECIALIST
Boston Scientific
Minneapolis
02.2023 - 12.2024
- Understands and adheres to safety policies and practices.
- Responsible for quality and adheres to manufacturing process requirements.
- Responsible for attending and passing all required core BSC, and site-specific training.
CUSTOMER SERVICE REPRESENTATIVE/SERVICE DISPATCHER
Securitas Technology
Minneapolis
03.2018 - 06.2024
- Assisting customers and technicians with resolving issues with their home and or business security systems
- Provide pertinent information based on customer inquiries via telephone or through e-mail/written communication according to policy and procedures
CUSTOMER SERVICE REPRESENTATIVE
Empyrean Benefits
Minneapolis
10.2017 - 01.2018
- Assisting customers and members to enroll into their annual benefits plan also deciding benefits beneficiary for their plans
- Changing members plan according to qualify life events happening in their life, adding and taking dependent from their plan
- Adjusting their plan according to their needs and explaining benefits elections selected during open enrollment
PHARMACY TECHNICIAN
Alorica Inc.
Minneapolis
10.2016 - 10.2017
- Company Overview: Alorica
- Sub-contract for CVS Caremark
- Answering call from members as well for providers
- Providing services and addressing members and doctors inquiring about prescription drugs plan
- Providing information about changes occurring during Mid-Year formulary changes on prescriptions plan
- Alorica
- Sub-contract for CVS Caremark
COLLECTIONS TECHNICIAN
Red Cross
St. Paul
07.2016 - 10.2016
- Drawing blood from patients and taking the blood specimens to the laboratory to prepare for testing
- Collecting blood samples from patients practicing proper patient identification
- Label vials with patient names and dates
- Deciphering the best method for drawing blood depending on the specific patient
- Expect to work with a large number of patients varying in age and health status
- Be friendly, courteous and sympathetic when it comes to working with patients
- Keep your phlebotomy cart or station well-organized at all times
- Practice infection control standards at all times when working with patients and equipment
CERTIFIED NURSING ASSISTANT
Visiting Angels
Leesburg
08.2013 - 07.2016
- Assist clients with activities of daily living, personal care, toileting, ambulating, and transferring
- Assist residents with performing basic tasks such as eating, dressing and toileting when necessary
- Respond immediately to calls from patients for assistance or treatment and alert medical staff to pending emergency situations
- Encourage all residents to get exercise and participate in scheduled activities
- Engage in housekeeping tasks such as replacing linens on beds, cleaning patient rooms and removing and replacing trash bags
- Work with dining room personnel to ensure that all residents get the correct meals and that all residents are able to eat
CLIENT ASSISTANT
ELADC
Ashburn
06.2012 - 03.2016
- Assist clients with activities of daily living, personal care, toileting, ambulating, and transferring
- Friendship and laughter
- Pet visits
- Daily exercises
- Creative arts classes
- Bingo
- Music, singing, and entertainment
- Cooking and baking
- Educational groups and discussions
- Recreational activities
Education
Associate of Arts - Healthcare Informatics
Saint Paul College
Saint Paul, MN06-2028
PHLEBOTOMY TECHNICIAN PROGRAM - CPT
Metropolitan Institute of Health & Technology
01.2010
LIBERAL ARTS -
Wellstone International High School
Skills
- Microsoft Word
- Excel
- PowerPoint
- Information protection
- Infection prevention
- Monitoring patient conditions
- Active listening
- Vitals documentation
- CPR certification
Certification
- Certified Phlebotomy Technician, National Healthcare Association
- AHA Adult CPR/AED and First Aid
- Electronic Health Records
- Pharmacy Technician
- Healthcare Plus Training Program
Statements
Excellent References available upon request.
Awards
- Certificate of Achievement-Top Caller Stanley Security
- Service Award
References
References available upon request.
Professionalqualificationssummary
Proficient in all aspects of Phlebotomy, including Venipuncture and Capillary Techniques, Blood Collections and Handling, Safety, Quality Assurance and Controls, Blood Specimen Storage, Medical Records Review, Centrifugation and Specimen Aliquoting.
Licensescertificatesadditionaltraining
J5T4N7S4, 10/01/15, National Healthcare Association, VA Phlebotomy
Timeline
Patient Care Technician
Fresenius Dialysis Center
06.2024 - Current
MEDICAL DEVICE SPECIALIST
Boston Scientific
02.2023 - 12.2024
CUSTOMER SERVICE REPRESENTATIVE/SERVICE DISPATCHER
Securitas Technology
03.2018 - 06.2024
CUSTOMER SERVICE REPRESENTATIVE
Empyrean Benefits
10.2017 - 01.2018
PHARMACY TECHNICIAN
Alorica Inc.
10.2016 - 10.2017
COLLECTIONS TECHNICIAN
Red Cross
07.2016 - 10.2016
CERTIFIED NURSING ASSISTANT
Visiting Angels
08.2013 - 07.2016
CLIENT ASSISTANT
ELADC
06.2012 - 03.2016
Associate of Arts - Healthcare Informatics
Saint Paul College
PHLEBOTOMY TECHNICIAN PROGRAM - CPT
Metropolitan Institute of Health & Technology
LIBERAL ARTS -
Wellstone International High School
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