Christelle Jean Baptiste
Brooklyn,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Intake Coordinator
Affinity By Molina Healthcare
06.2022 - Current
- Improved overall member experience with thorough product knowledge and personalized recommendations.
- Facilitated timely referrals to specialists by diligently coordinating appointments and communication between members, primary care physicians, and external providers.
- Streamlined the onboarding process for new members, ensuring a smooth transition into the organization.
- Enhanced member satisfaction by providing timely, accurate information on medical services and insurance coverage.
- Maintained strict confidentiality of sensitive patient information while handling medical records and personal documents in accordance with HIPAA guidelines.
- Recognized as a top-performing representative due to consistently exceeding performance metrics in member satisfaction, retention, and issue resolution.
- Established strong relationships with community organizations to expand available resources for clients in need.
- Conducted thorough assessments to determine eligibility for various Medicaid programs and benefits.
- Provided ongoing case management support, addressing any concerns or changes in member's health status
Education
Bachelor of Arts - Psychology
Brooklyn College of The City University of New York
Brooklyn, NY06.2023
Skills
- Performance tracking
- Community Outreach
- Organizational skills
- Project management
- Customer service orientation
- Adaptability
- Excellent communication
- Date Entry & Database Management
- Medicaid, Essential Plan & Child Health Plus product knowledge
- Case management
Certifications
- Patient Care Coordination
- Medical billing and Coding
- Electronic Health Records
Timeline
Intake Coordinator
Affinity By Molina Healthcare
06.2022 - Current
Bachelor of Arts - Psychology
Brooklyn College of The City University of New York
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