Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Open To Work

Christelle Marc

Charlotte,NC

Work Preference

Job Search Status

Open to work

Desired Job Title

Customer Service RepresentativeChildcare ProviderRetail SupervisorServer/BartenderAdministrative Assistant

Work Type

Full TimePart Time

Location Preference

RemoteOn-SiteHybrid
Location: Charlotte, NC
Open to relocation: No

Important To Me

Work-life balanceHealthcare benefitsCareer advancementPersonal development programsCompany CultureFlexible work hours

Summary

Retail and service leader with experience in staff supervision, cash reconciliation, inventory maintenance, and customer service across fast-paced settings. Supports smooth openings, closings, scheduling coverage, and policy enforcement while keeping teams organized and guests satisfied. Delivers dependable support in operations, training, and store presentation.

Overview

4
4
Languages
14
14
years of professional experience

Work History

Retail Supervisor

In Good Health Services
Brockton, Massachusetts
02.2023 - 08.2026
  • Directed daily retail operations to uphold high customer service standards and store presentation.
  • Trained and mentored staff on product knowledge and sales techniques, enhancing team performance and customer service.
  • Collaborated with management to implement promotional plans, resulting in increased foot traffic and sales revenue.
  • Improved customer satisfaction by delivering quality service and resolving concerns quickly.
  • Oversaw retail associates in a health-focused service center, ensuring effective team performance.
  • Applied inventory management practices to maintain stock levels and limit shrinkage.
  • Resolved staff conflicts professionally and fairly, fostering a cohesive and productive team environment.
  • Implemented store policies and safety standards to promote a secure shopping environment.
  • Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
  • Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
  • Promoted business' development by building and maintaining relationships with new clients.

Bartender/Server Supervisor

TGI Fridays
Milford, Massachusetts
08.2020 - 01.2023
  • Crafted cocktails and poured beverages according to TGI Fridays recipes to ensure quality and consistency.
  • Managed bar tabs accurately and processed cash and credit card payments.
  • Entered food and beverage orders accurately through POS systems.
  • Trained servers and hosts on guest service standards and shift procedures to enhance guest experience.
  • Managed multiple tasks efficiently in a fast-paced environment to maintain smooth operations.
  • Followed TGI Fridays service standards when greeting guests and seating tables.
  • Stayed calm and professional during busy periods to support strong guest service.
  • Handled guest concerns with prompt, professional communication.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.

Host/Server

Olive Garden - Darden Restaurants
Natick, Massachusetts
01.2019 - 03.2020
  • Provided warm guest greetings at the Olive Garden entrance to start the dining experience.
  • Guided guests through menu options, offered recommendations, and recorded food and beverage orders.
  • Highlighted menu selections and drove suggestive selling during order taking.
  • Delivered soup, salad, and breadsticks to tables while maintaining attentive table service.
  • Monitored guest satisfaction, resolved concerns, and ensured timely delivery of items and beverage refills.
  • Maintained active coverage across assigned sections, balancing guest needs and task priorities during peak periods.
  • Reset tables and dining spaces to enhance turnover speed for incoming guests.
  • Answered customers' questions, recommended items, and recorded order information.

Server Shift Leader

IHOP
Framingham, Massachusetts
09.2017 - 12.2018
  • Coordinated floor assignments, section coverage, and open-table turns with hosts to enhance service flow.
  • Resolved customer and employee conflicts using company dispute guidelines, fostering a positive environment.
  • Built positive guest experiences by listening to needs and recommending suitable options.
  • Maintained clear knowledge of menu items to describe dining options.
  • Shared orders, specials, and allergy details between servers, kitchen staff, and the rest of the team.
  • Arranged tables throughout the dining room to streamline service for guests.
  • Completed opening and closing tasks, including counting money, cleaning equipment, and stocking shelves.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.

Retail Sales Associate

Michaels Craft Store
North Weymouth, Massachusetts
02.2016 - 06.2017
  • Assisted customers in selecting art and craft supplies, providing tailored recommendations.
  • Resolved customer concerns with friendly service and product knowledge.
  • Greeted each customer and provided help locating requested items, supported customer satisfaction and retention.
  • Processed sales transactions through POS register, ensuring accurate payment handling.
  • Restocked merchandise and organized aisles to enhance store presentation and accessibility.
  • Followed company policies, rules, and procedures to support company goals and maintain safety.
  • Helped customers complete purchases, locate items, and join reward programs.

Family Babysitter

Family Members
Randolph, Massachusetts
01.2013 - 08.2016
  • Organized age-appropriate indoor games and reading time to foster children's development and engagement.
  • Coordinated bedtime routines, ensuring smooth transitions with bathing and clothing changes for comfort.
  • Provided calming support during stressful moments, effectively resolving conflicts with patient guidance.
  • Prepared meals and snacks per family dietary instructions.
  • Shared daily schedule and care updates with parents.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.

Camp Counselor

Old Colony YMCA Middleboro Branch
Middleboro, Massachusetts
06.2015 - 09.2015
  • Facilitated daily activities for campers at Old Colony YMCA Middleboro Branch, fostering engagement and enjoyment.
  • Motivated campers to actively participate in recreational activities through enthusiastic leadership.
  • Led sports games and arts activities in YMCA camp programs.
  • Ensured camper safety in outdoor settings by providing guidance and support during activities.
  • Assisted with arrival, dismissal, and camper check-in routines.
  • Led groups of children safely through variety of camp activities.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.

Education

High School Diploma -

Weymouth High School
Weymouth, MA
05-2017

Some College (No Degree) - Psychology/Sociology

Framingham State University
Framingham, MA
10-2026

Skills

  • Retail operations
  • Customer service
  • Staff training
  • Task delegation
  • Organization
  • Time management
  • Multitasking
  • Attention to detail
  • Conflict resolution
  • Communication skills
  • Listening skills
  • Customer relationship

Languages

Haitian Creole
Native/ Bilingual
French
Native/ Bilingual
Spanish
Professional
English
Native/ Bilingual

Timeline

Retail Supervisor

In Good Health Services
02.2023 - 08.2026

Bartender/Server Supervisor

TGI Fridays
08.2020 - 01.2023

Host/Server

Olive Garden - Darden Restaurants
01.2019 - 03.2020

Server Shift Leader

IHOP
09.2017 - 12.2018

Retail Sales Associate

Michaels Craft Store
02.2016 - 06.2017

Camp Counselor

Old Colony YMCA Middleboro Branch
06.2015 - 09.2015

Family Babysitter

Family Members
01.2013 - 08.2016

High School Diploma -

Weymouth High School

Some College (No Degree) - Psychology/Sociology

Framingham State University

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Christelle Marc