Christen Cappello
The Red Fox
Boston,USA
11
years of professional experience
Work History
Server
5 Months- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Delivered exceptional customer service in fast-paced dining environment.
Event Server
7 Months- Delivered exceptional customer service and hospitality during private events, enhancing guest experiences.
- Coordinated event setups by arranging tables and chairs per floor plans, ensuring smooth event execution.
- At Your Service - Boston, MA
Server
2 Months- Served guests and ensured exceptional customer service in allergy-aware, health food restaurant.
- Picnik - Austin, TX
- Delivered exceptional customer service in high-pressure dining environment.
Brand Ambassador
2 Months- Promoted Wyndham Destinations as a brand ambassador for their Timeshare and Vacation Ownership Properties at popular local attraction sites and special events.
- Wyndham Destinations - Austin, TX
- Promoted brand awareness through engaging customer interactions and product demonstrations.
- Managed promotional events to enhance brand visibility and drive customer engagement.
Concierge
4 Years 7 Months- Oversaw daily concierge desk operations, interfacing with tenants, logging packages, answering phones, and distributing messages to ensure effective communication and service.
- North End Property Management - Boston, MA
- Managed guest inquiries and requests, ensuring exceptional customer service experiences.
- Coordinated property maintenance schedules, enhancing operational efficiency and tenant satisfaction.
- Developed and maintained relationships with local vendors to provide comprehensive resident services.
Server
11 Months- Delivered friendly, memorable customer service in fast-paced restaurant, enhancing guest experience in Boston's vibrant West End.
- Ward 8 - Boston, MA
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
Server
11 Months- Served guests while multitasking duties of bussing, running food & drinks, and hosting in a fast-paced environment.
- Demonstrated ability to interact with customers & staff in a friendly and professional manner.
- Grand Army - New York, NY
Server
1 Year- Curated and personalized guest experiences in award-winning speak easy cocktail bar, enhancing overall customer satisfaction.
- Raines Law Room - New York City, NY
- Delivered exceptional customer service in fast-paced dining environment.
Server
7 Months- Served guests in high-volume, independent, dine-in movie theater, ensuring timely service and supporting team members with sidework.
- Nitehawk Cinemas - New York, NY
- Delivered exceptional customer service in fast-paced dining environment.
Server
10 Months- Delivered exceptional service at farm-to-table restaurant emphasizing local fare and slow food concepts.
- Worked private events and large parties in the function space.
- Back Forty West - New York, NY
Education
- Professional Music
Skills
Resy
Toast
7Shifts
Oracle
Aloha
Shift supervision
Banquet coordination
Concierge services
Event logistics
Guest issue resolution
Timeline
Server
The Red Fox
03.2026 - 08.2026Read More
Event Server
At Your Service
05.2025 - 12.2025Read More
Server
Picnik
04.2024 - 06.2024Read More
Brand Ambassador
Wyndham Destinations
02.2024 - 04.2024Read More
Server
Ward 8
06.2020 - 05.2021Read More
Concierge
North End Property Management
06.2019 - 01.2024Read More
Server
Grand Army
07.2018 - 06.2019Read More
Server
Raines Law Room
07.2017 - 07.2018Read More
Server
Nitehawk Cinemas
11.2016 - 06.2017Read More
Server
Back Forty West
09.2015 - 07.2016Read More
Berklee College of Music
from Professional Music
Read More