Christen Davis
Stockbridge,GA
Summary
Dedicated team player adept at managing customer service looking for a long-term position with a growth-oriented company.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Claims Associate(Licensed)
State Farm Mutual Automobile Insurance Company
Dunwoody, GA
04.2023 - Current
- Answering inbound calls and making outbound calls to customers within a fast-paced call center environment.
- Process medical bills.
- Proactively investigating claims.
- Applying policy coverage.
- Accurately documenting claim files.
Patient Access Representative
Piedmont Healthcare
Stockbridge, GA
06.2022 - 01.2023
- Performs registration, arrival, and check-in functions when a patient presents for service.
- Collects and verifies demographic, clinical, and insurance information/documentation.
- Calculates and determines financial responsibility for patients, including deductibles, and co-payments.
- Presents consent forms and notifications to patients, and obtains all necessary patient signatures and information at time of arrival.
Tier II Senior Advisor
Bakkt(Wells Fargo Rewards)
Alpharetta, GA
05.2021 - 06.2022
- Assigning, prioritizing, and handling cases.
- Being available for internal support to support front-line agents.
- Taking calls when needed to assist with heavy traffic, large queues.
- Keeping track of the cases you checkout and ensuring they are handled.
- Monitoring Wells Fargo ALL Channel to assist front-line agents with questions.
Sr. Tech Receptionist/CSR
CSL Plasma
Jonesboro, GA
09.2016 - 05.2018
- Assist qualified donors in completing the screening process.
- Register applicant and transfer donors.
- Ensures the accurate recording of donor data in the electronic donor information management system.
- Perform vital checks on donors, such as pulse, blood pressure, weight, iron levels, and protein levels.
Education
Some College (No Degree) - Business Administration
Saint Leo University
Morrow, GAHigh School Diploma -
Stockbridge High School
Stockbridge, GASkills
- Problem Resolution
- Insurance knowledge
- Claims Investigation
- Claims Processing
- Medical Scheduling
- Communication skills
- Customer service
- Critical thinking skills
Certification
Property & Casualty License for multiple states
Timeline
Claims Associate(Licensed)
State Farm Mutual Automobile Insurance Company
04.2023 - Current
Patient Access Representative
Piedmont Healthcare
06.2022 - 01.2023
Tier II Senior Advisor
Bakkt(Wells Fargo Rewards)
05.2021 - 06.2022
Sr. Tech Receptionist/CSR
CSL Plasma
09.2016 - 05.2018
Some College (No Degree) - Business Administration
Saint Leo University
High School Diploma -
Stockbridge High School