Christen Downing
Lockport,Illinois
Summary
Project and Events manager with extensive experience coordinating and managing projects and events, while ensuring seamless execution and high client satisfaction. Demonstrates strong skills in vendor relations, problem-solving, recruiting, team onboarding, and leadership. Facilitating up to 40 events monthly to enhance brand visibility and customer engagement. Consistently improves event planning and execution through detailed analysis of feedback, maintaining high service standards.
Overview
11
11
years of professional experience
Work History
Project Manager, Client Services
Major Threat Group Restaurants: Craft'd, Chop'd, Khaos & Fuse'd
Plainfield, Illinois
03.2020 - Current
- Orchestrated multiple brand events with a focus on client satisfaction and efficiency.
- Onboarding and orientation.
- Drafted structured workflows focusing on precise financial estimates and adherence to deadlines.
- Collaborate with vendors and staff to resolve issues promptly, maintaining high service standards.
- Analyze event feedback to implement improvements, resulting in consistently high client satisfaction ratings.
- Manages event logistics, vendor relations, and on-site operations, driving high satisfaction rates and repeat business for all restaurant locations.
Aquatics Management & Head Swim Team Coach
Lifetime Fitness
Romeoville
03.2014 - 04.2020
- Increased enrollment by optimizing aquatic programming and operations.
- Managed aquatic programs, optimized team output, and heightened member contentment using inventive training techniques.
- Coordinated with staff to improve swim techniques, fostered a supportive environment, and organized successful aquatic events
- Directed daily operations of the pool, kept precise documentation, complied with health and safety guidelines.
- Launched creative aquatics programs to increase membership.
Education
Bachelor of Science - Allied Health
National University
Las Vegas05.2011
Skills
- Vendor Relations
- Problem Solving
- Client Engagement
- Team Leadership
Timeline
Project Manager, Client Services
Major Threat Group Restaurants: Craft'd, Chop'd, Khaos & Fuse'd
03.2020 - Current
Aquatics Management & Head Swim Team Coach
Lifetime Fitness
03.2014 - 04.2020
Bachelor of Science - Allied Health
National University