Christen Fletcher
Joliet,IL
Summary
Seasoned Billing Associate with background in medical and service industries. Familiar with processing invoices, resolving account discrepancies, and maintaining up-to-date records of collections and outstanding balances. Strengths include strong analytical abilities, problem-solving skills, and proficiency in various financial software applications. Previous impact includes streamlining billing procedures to improve efficiency and accuracy in past roles.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Billing Associate
City of Brandon - City Hall
Brandon, MS
03.2019 - 04.2025
- Processed customer billing inquiries and resolved discrepancies efficiently.
- Maintained accurate financial records for municipal services and transactions.
- Collaborated with departments to ensure timely billing for city utilities.
- Communicated with customers regarding account status and payment options clearly.
- Provided excellent customer service by responding to inquiries in a timely manner.
- Communicated with credit, collections, customer service and operations department members to assist with and remedy billing issues.
Supervisor
A3 Consulting
Jackson, MS
05.2016 - 02.2019
- Supervised daily accounting operations to ensure compliance with company policies.
- Trained staff on accounting software and best practices for efficiency.
- Coordinated financial reporting processes and ensured timely submission.
- Mentored junior accountants, fostering skill development and teamwork.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Education
Associate of Arts - Business Administration
Hinds Community College
Raymond, MS 08.2012 - 05.2015
Skills
- Billing software
- Financial reporting
- Account reconciliation
- Data entry accuracy
- Customer account management
- Effective communication
- Time management
- Attention to detail
- Problem solving
- Accuracy and precision
- Data entry proficiency
- Payment processing
Timeline
Billing Associate
City of Brandon - City Hall
03.2019 - 04.2025
Supervisor
A3 Consulting
05.2016 - 02.2019
Associate of Arts - Business Administration
Hinds Community College
08.2012 - 05.2015