- I enjoy helping others and giving back to the community
- DIY and Home Improvement
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Gardening
- Avid Reader
- Volunteering
- Outdoor Recreation
- I like looking at the stars and learning about constellations
- Growing herbs, vegetables, or fruits in home gardens
- Participate in social softball, as recreational activity to maintain physical fitness
- I have a passion for photography and editing photos
- Animal Welfare Advocacy
- Camping
- Hiking
Heather Toale
WESTERVILLE,OH
Summary
Results-driven Service Billing Associate with extensive experience in billing and financial operations, contributing to the success of Speer Mechanical. Proven ability to manage invoicing and payment processes with accuracy and timeliness, demonstrating expertise in billing software and meticulous record-keeping. Skilled in efficiently resolving discrepancies and fostering positive relationships with clients and colleagues. Committed to enhancing office functionality through diligent administrative support and a proactive approach to problem-solving.
Overview
38
38
years of professional experience
Work History
Service Billing Associate
Speer Mechanical
Columbus, OH
01.2023 - Current
- Provide complete, accurate and prompt invoicing and work order backup. Audit work in progress with customer service representatives. Set up and maintain electronic customer files. Invoice all digital work orders. Address any billing problems with customers, sales reps and technicians. Audit payroll weekly. Process credit card transactions. Microsoft Office Suite, including Word, Excel, etc. Utilize written and verbal communication skills. Deal well with external and internal customers. Strong organizational and time management skills. Track multiple tasks simultaneously. Attention to detail.
- Processed billing statements accurately and efficiently using company-specific software.
- Coordinated with vendors to resolve discrepancies in invoices and payments.
Client Relations Partner
BrightView Enterprise Solutions LLC
New Albany, OH
01.2022 - 12.2022
- Receive incoming work orders and request. Direct contact with clients, Area Managers, Providers, Market Managers and Billing Specialist. Maintain CRM on Salesforce. Maintain reports on Excel documenting flow of requests with PO and Work Order applications. System: CORE, Vendor Activity Website (VAWs), BI-Portal, KNACK, Service Channel and Salesforce.
- Led strategic initiatives to enhance operational efficiency and drive business growth.
- Developed and implemented comprehensive business plans aligned with company objectives.
Administrative Assistant
Chemical Abstracts Service, CAS
Columbus, OH
06.1988 - 08.2020
- Streamlined document management processes to enhance retrieval efficiency.
- Managed scheduling and coordination of meetings for senior leadership.
- Developed and maintained filing systems to ensure information accessibility.
- Assisted in preparing presentations and reports for internal stakeholders.
- Trained new staff on administrative protocols and office procedures.
- Facilitated communication between departments to improve workflow integration.
- Implemented best practices for office supply inventory management, reducing costs.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
Billing Support Advisor
Chemical Abstracts Service, CAS
Columbus, OH
05.2012 - 07.2014
- SAP Billing System Direct Customer Interactions
- Managed billing inquiries and resolved disputes efficiently to enhance customer satisfaction.
- Streamlined billing processes, improving accuracy and reducing turnaround time for invoicing.
Customer Support Advisor
Chemical Abstracts Service, CAS
Columbus, OH
10.2004 - 05.2012
- Receive incoming mail working directly on the SAP billing system Applying payment for subscriptions and filling the orders and invoicing electronically Maintain listing for major customer contracts, and interactions as needed SAP system testing (for periodic updates) Maintain reports on Excel documenting flow of subscriptions and payments Update and maintain addresses for customers on the SAP system
- Streamlined support processes, enhancing response time and customer satisfaction.
- Collaborated with cross-functional teams to improve knowledge base resources for users.
- Delivered accurate information through various communication channels including phone calls, emails, live chat, and social media platforms.
- Handled escalated cases skillfully by collaborating with other departments and utilizing available resources to reach agreeable resolutions.
- Upheld company policies while advocating for customers'' best interests, fostering trust between clients and the organization.
- Managed high call volume while maintaining a professional demeanor and ensuring first-call resolution.
Education
No Degree - Macro Economics, Accounting, Algebra courses, Statistics
Otterbein Westerville
Westerville01.2003
No Degree - English Courses
Columbus State Community College
Columbus01.1997
High School Diploma -
Westerville North High School
Westerville01.1989
Skills
- Experienced with diverse software applications
- Professionalism and ethics
- Data entry proficiency
- Invoice processing
- Accounts receivable management
- Accuracy and precision
- Billing software
- SAP
- QuickBooks
- Customer service
- Problem-solving
- Attention to detail
- Multitasking and organization
- Team collaboration
- Billing systems and software
- Verbal and written communication
- Decision-making
- Claim submission
- Customer engagement
- Claims processing
- Patient account management
- Client relationship management
- Analytical thinking
- Conflict resolution
- Record preparation
- Billing best practices
- Cash handling
- General accounting
- Professional communication
- Microsoft office
- Paperwork and documentation
- Billing and invoicing
- Computer literacy
- Interpersonal communication
Interests
Timeline
Service Billing Associate
Speer Mechanical
01.2023 - Current
Client Relations Partner
BrightView Enterprise Solutions LLC
01.2022 - 12.2022
Billing Support Advisor
Chemical Abstracts Service, CAS
05.2012 - 07.2014
Customer Support Advisor
Chemical Abstracts Service, CAS
10.2004 - 05.2012
Administrative Assistant
Chemical Abstracts Service, CAS
06.1988 - 08.2020
No Degree - Macro Economics, Accounting, Algebra courses, Statistics
Otterbein Westerville
No Degree - English Courses
Columbus State Community College
High School Diploma -
Westerville North High School
Part Time Work Experience
- Olive Garden, Polaris, Columbus, Ohio, Server, 2017-11-01, Present, Attendant, 2019-10-01, 2020-03-01, Server, 2015-10-01, 2017-11-01, Server, 2007-01-01, 2007-08-01
- Penn Lanes, Columbus, Ohio
- Max & Erma's, Maxtown, Westerville, OH, Airport, Columbus, OH
- Anthony F. Mollica & Associates, Columbus, Ohio
- Yellow Rose Saloon, Columbus, Ohio
- Rhondavous, Columbus, Ohio
- Sharky's, Columbus, Ohio
- Coctails & Dreams, Columbus, Ohio, Bartender, 1993-07-01, 1994-05-01
Previous Name
Heather Pheasant