Christen Gibbs-Wink
Houston,TX
Summary
Professional with strong experience in business processes, adept at managing complex tasks, issue resolution and ensuring smooth operations. Skilled in customer service, data entry, and document management, with strong focus on team collaboration and achieving results. Known for flexibility with changing needs and reliability in high-pressure environments. Excellent communication skills and keen eye for accuracy.
Overview
24
24
years of professional experience
Work History
Escrow Analyst
Stewart Title Company
01.2016 - Current
- Currently managing front office operations for our prestigious Memorial Town & Country branch for Stewart Title
- Responsible for greeting & assisting all customers, answering a multi line phone system, and ordering & maintaining all office products & supplies
- Experienced in working with several title software applications including Resware, Sureclose & Aim Plus
- Other responsibilities include calendar scheduling, receiving contract documents & opening title for escrow personnel, creating files, processing earnest money funds, completing daily deposits, & planning & organizing office birthdays & holiday events
Escrow Analyst
First American Title
06.2012 - 01.2016
- Managed front office operations by answering phone lines & welcoming all customers
- Responsible for processing incoming sales contracts, earnest monies, and opening title on all files in a timely manner
- Established a clean, well organized office by making preparations for each day & ordering office supplies on a weekly basis
Sales Manager
MHI, Inc – Coventry Homes, Plantation Homes
01.2010 - 01.2011
- Greeted prospective buyers
- Handled incoming phone calls daily from prospective buyers and real estate agents
- Maintained the office filing and organization of contracts
- Established relationships with potential buyers & managed a consistent follow up system
- Created strong ability to work as a team in helping to establish employee and client communication for sales promotions
Sales Manager
Perry Homes
01.2007 - 01.2010
- Created a positive working environment with all sales & construction personnel, allowing for a great teamwork atmosphere
- Established new relationships with prospects through phone contacts, direct mailers and events held to inspire potential home sales
- Responsible for keeping detailed records and communication between all parties involved in the sales process
New Home Sales Counselor
Beazer Homes
03.2003 - 01.2007
- Facilitated the opening of a new home community
- Managed day to day office communications and operations
- Established valuable relationships with realtors and potential home buyers in the Northwest region by organizing home sales events regularly
- Created a positive working environment with exceptional customer service given to all parties involved in the sales process
- Boosted customer satisfaction by consistently providing knowledgeable and professional guidance on new home features, financing options, and community amenities.
Office Manager/Sales Counselor
KB Homes
10.2000 - 03.2003
- Maintained sales leads through marketing, communication with past buyers as to potential referrals, cold calling & advertising
- Continued contact with the Realtor community to offer assistance in the sales and buying program
- Walked new homeowners through the sales process from point of sale to the final close
Education
Bachelor of Music - Vocal Performance; Opera and Classical Music
Baylor University
Waco, TX01.1999
Skills
- Escrow knowledge
- Strong organizational Skills
- Data entry proficiency
- Appointment scheduling
- Proficient In all Microsoft Applications
Personal Information
Title: Real Estate Professional
Timeline
Escrow Analyst
Stewart Title Company
01.2016 - Current
Escrow Analyst
First American Title
06.2012 - 01.2016
Sales Manager
MHI, Inc – Coventry Homes, Plantation Homes
01.2010 - 01.2011
Sales Manager
Perry Homes
01.2007 - 01.2010
New Home Sales Counselor
Beazer Homes
03.2003 - 01.2007
Office Manager/Sales Counselor
KB Homes
10.2000 - 03.2003
Bachelor of Music - Vocal Performance; Opera and Classical Music
Baylor University
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