CHRISTEN KAZEL
High Point,NC
Summary
Analytical Desired Position with solid background in data analysis and business intelligence. Known for translating complex data sets into actionable business insights and contributing to strategic decision-making processes. Demonstrated expertise in statistical analysis and data visualization.
Overview
16
16
years of professional experience
Work History
Key Account Project Analyst
Volvo Financial Services
01.2024
- Support/Mentor Key Account Analyst’s (KAA) largest account; Supported team to keep the accounts moving when primary KAA needs assistance with account customer system/process crisis, requiring comprehensive knowledge of assigned clients business.
- Act as KAA for 3rd largest customer to assist team load.
- Managed the customer support email box, following workflow processes and protocols.
- Assisted in team development, analyzing prospective client operations and proposed solutions for purchasing needs within the parameters of PSF program offerings and support onboarding them.
- Reviewed client accounts daily; proactively identifying potential issues, to minimize client impact, while also finding potential improvements/enhancements for managing accounts.
- Acted as liaison between the client and Volvo Group Business Partners for pricing questions or issues.
Client Relationship Specialist
Volvo Financial Services
01.2013 - 01.2024
- Diligently working with customer accounts and is considered an Ariba, Coupa, and Oracle expert, who is responsible for managing invoices for the larger customers in the PSF portfolio with delinquency.
- Learned part of the dispute process and assisted in the processing of invoices being disputed to assist other departments.
- Act as a liaison between the client and Volvo Parts North America for all pricing questions or issues and serve as the first point of contact for assigned Key Account customers.
- Perform regular business reviews: communicate the value proposition of the program; and identify program improvements at the client level.
- Have performed site visits with Key Accounts.
- Responsible for resolving customer delinquencies and monthly reporting of Key Accounts. Act as liaison between customer, credit and collections.
Accounting Associate II
Volvo Trucks N.A.
10.2007 - 12.2013
- Verify and validate each case in the management system, while paying attention to details, retrieving vendor invoices, reviewing validity of the invoice amounts, issuing payments to all vendors, reviewing each case for warranty, billing customers and retrieving payments.
- Handle all data entry for parts department, billing dealerships.
- Fully train all new employees.
- Handle incoming calls to perform research, payment requests, answer billing questions, etc.
- Continually the person in my department for upper management to help issues get resolved quickly.
Education
B.S. - Accounting/Business Management
University of North Carolina - Greensboro
Skills
Led project management efforts to achieve timely and successful outcomes
Conducted thorough analysis of projects to identify risks and opportunities
Defined project scope with stakeholders to align objectives and expectations
Oversaw quality assurance management to uphold project integrity
Designed comprehensive project roadmaps to guide teams effectively
Developed impactful project proposals to drive stakeholder engagement
Accomplishments
- Found and implemented multiple process improvements specific to administering a top KEY Account throughout the course of 2017. Worked cross functionally with VFS colleagues, the customer(s), and dealers to consolidate and increase the effectiveness of reporting, eliminate duplication, improve communication processes with the customer, and leverage enhanced technology. These various process improvements have saved and continue to save the PSF Department over 1,500 hours annually.
Timeline
Key Account Project Analyst
Volvo Financial Services
01.2024
Client Relationship Specialist
Volvo Financial Services
01.2013 - 01.2024
Accounting Associate II
Volvo Trucks N.A.
10.2007 - 12.2013
B.S. - Accounting/Business Management
University of North Carolina - Greensboro