Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Timeline
Generic

Christen Larson

Independence,MO

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Sales Representative

Schaefer Associates
Lee's Summit, MO
07.2015 - Current
  • Established new accounts through cold calling and personal visits to potential customers.
  • Created strategic brand building events to promote current product portfolio.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Exceeded established sales goals and increased client retention.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
  • Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Utilized various sales techniques to develop relationships with customers and drive sales.

Rural Mail Carrier Associate

USPS
Kansas City, Missouri
08.2006 - 04.2013
  • Sorted mail according to order of address appearance for easy access in field.
  • Signed and received mail with signature requirements upon delivery and loading.
  • Maintained records on customers with mail forwarding and change of address requests.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.

Education

GED -

North Arkansas Community College
Harrison, AR
1997

Skills

  • Lead prospecting
  • Account servicing
  • Service Agreements
  • Sales Closing
  • Staff Training
  • Customer Relations

Certification

  • Licensed Life & Health Insurance

Hobbies

Interior Design and DIY

Timeline

Sales Representative

Schaefer Associates
07.2015 - Current

Rural Mail Carrier Associate

USPS
08.2006 - 04.2013

GED -

North Arkansas Community College

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