Christen Lightfoot
Glendale,AZ
Summary
Accommodating Customer Support Specialist with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
10
10
years of professional experience
Work History
Customer Care Specialist
Community Financial Systems
Canton , NY
03.2023 - 12.2024
- Assisted customers with inquiries about products and services via phone, email, and chat.
- Provided timely responses to customer questions and complaints in a professional manner.
- Entered customer information into the database for tracking purposes.
- Adhered to company policies when handling confidential customer information.
- Maintained high satisfaction rating with customers by providing exceptional service and support.
Home Health Aide
Maximizing Independent Living Choices
Malone, NY
12.2014 - 09.2024
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Transported clients to doctor appointments and social events.
- Prepared meals and snacks according to prescribed diets.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Assisted in ambulation and exercise routines for clients.
- Administered medications as instructed by physician or nurse practitioner.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
Teller
KeyBank
Malone, NY
01.2024 - 08.2024
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Verified customers' identification to ensure compliance with laws and regulations.
- Provided exceptional customer service while accurately processing routine transactions.
- Maintained confidentiality of all customer records and information according to company policies.
Education
Medical Billing And Coding Specialists -
University of Phoenix
Tempe, AZ11-2018
Skills
- Customer service excellence
- Payment processing
- Quality assurance
- Email correspondence
- Multitasking and organization
- Documentation and reporting
Timeline
Teller
KeyBank
01.2024 - 08.2024
Customer Care Specialist
Community Financial Systems
03.2023 - 12.2024
Home Health Aide
Maximizing Independent Living Choices
12.2014 - 09.2024
Medical Billing And Coding Specialists -
University of Phoenix
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