Christen Luckey
Dallas,TX
Summary
Experienced Administrative Professional with 10 years of expertise in accounts payable, receivable, and human resources support. Skilled in invoice processing, account reconciliation, payroll assistance, and employee record management. Adept at streamlining administrative operations, managing databases, and coordinating schedules with precision. Known for strong organizational skills and ensuring efficient business operations
Overview
11
11
years of professional experience
Work History
Founder/Lead Lash Tech
Luckey Girl Lashes
Dallas, TX
01.2023 - Current
- Build and maintain strong client relationships through effective customer service and promotion of loyalty programs
- Maintain accurate service records for client reference and future appointments
- Organize daily tasks and manage inventory using scheduling and inventory management software
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
Human Resources Assistant
MMC Group
Irving, TX
12.2021 - 10.2023
- Developed job postings and recruited candidates, facilitating the interview scheduling process to efficiently fill vacant positions
- Scheduled and coordinated appointments, meetings, and conferences to address and resolve personnel issues effectively
- Prepared and submitted final payment and benefits allocations for employees upon termination, ensuring compliance with company policies
Customer Service Claims Analyst
USHealth Group
Fort Worth, TX
02.2021 - 09.2021
- Maintained comprehensive records of customer accounts, documenting actions taken, issues resolved, and claims information effectively
- Analyzed and reported findings from investigations, providing informed recommendations to improve claims processing
- Ensured compliance with HIPAA regulations and stayed updated on benefits claims processing and medical terminology
Membership Coordinator Representative
AAA
Coppell, TX
04.2017 - 11.2020
- Provided client support through telephone and email, offering education on auto, home, credit card, and life insurance policy options
- Assisted in special projects with management, ensuring account allocations complied with business policies
- Achieved high sales percentage through a consultative and value-focused customer service approach
Accounts Payable Specialist
RPC Company, Enterprise Holdings
Irving, TX
10.2016 - 04.2017
- Processed up to 5,000 invoices monthly, amounting to $200K, ensuring accuracy and timeliness for multiple business divisions
- Fostered and maintained effective communication and relationships with vendors and internal departments, enhancing client assistance and organizational coordination
- Analyzed and resolved discrepancies in invoice and expense reports to ensure financial compliance and accuracy
Human Resources Specialist
Maximus
Irving, TX
07.2014 - 10.2016
- Managed performance evaluation and disciplinary procedures, ensuring compliance with company policies and regulations
- Facilitated top talent acquisition and onboarding processes, contributing to effective team integration and development
- Processed employee status updates and payroll actions, maintaining accurate records in HR systems
Education
Associate Of Arts - Marketing
Cedar Valley College
Dallas, TX06.2014
Skills
- Team leadership
- Strategic thinking
- Marketing
- Organizational structuring
- Business planning
Timeline
Founder/Lead Lash Tech
Luckey Girl Lashes
01.2023 - Current
Human Resources Assistant
MMC Group
12.2021 - 10.2023
Customer Service Claims Analyst
USHealth Group
02.2021 - 09.2021
Membership Coordinator Representative
AAA
04.2017 - 11.2020
Accounts Payable Specialist
RPC Company, Enterprise Holdings
10.2016 - 04.2017
Human Resources Specialist
Maximus
07.2014 - 10.2016
Associate Of Arts - Marketing
Cedar Valley College