Christen McCurrach
HIGH POINT,NC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
23
23
years of professional experience
Work History
Bartender, Server & Hostess
Rascals Tavern
03.2021 - 07.2023
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Server
Outwest Steakhouse
11.2017 - 01.2020
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales significantly by upselling higher-end products to customers.
Trauma Nurse
Atrium Healthcare
10.2011 - 04.2014
- Detected, monitored and attempted to prevent complications associated with health situations or treatment plans.
- Supported the ongoing professional growth of fellow trauma nurses by sharing clinical experiences, offering constructive feedback, and fostering a collaborative learning environment within the department.
- Decreased patient recovery time with effective pain management and wound care techniques.
- Served as a mentor for new nursing staff members by sharing clinical expertise and supporting their ongoing growth as trauma nurses.
Server, Hostess
Longhorn Steakhouse
06.2000 - 07.2011
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Education
Associate of Applied Science - Nursing
Rowan Cabarrus Community College
Salisbury, NC05.2011
Skills
- Customer Relations
- Conflict Resolution
- Critical Thinking
- Payment Processing
- Professional telephone demeanor
- Team Development
- Microsoft Office Suite
- Prioritization
- Building rapport
- Active Listening
- Documentation
- Brand representation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"Individual commitment to a group effort..... that is what makes a team work, a company work, a society work, a civilization work."
Vince Lombardi
Timeline
Bartender, Server & Hostess
Rascals Tavern
03.2021 - 07.2023
Server
Outwest Steakhouse
11.2017 - 01.2020
Trauma Nurse
Atrium Healthcare
10.2011 - 04.2014
Server, Hostess
Longhorn Steakhouse
06.2000 - 07.2011
Associate of Applied Science - Nursing
Rowan Cabarrus Community College
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