Christen Octavien
Summary
Dynamic professional with a proven track record at Corewell Health, excelling in compassionate communication and data entry proficiency. Leveraged problem-solving aptitude and a goal-oriented mindset to enhance lab productivity and foster client relationships. Demonstrates professionalism and self-motivation, prioritizing patient confidentiality and industry best practices.
Overview
17
17
years of professional experience
Work History
Pre Need Representative
Michigan Memorial Funeral Home
04.2018 - Current
- Enhanced company reputation by providing exceptional and compassionate family support.
- Assisting individuals and families with pre-planning their funeral arrangements.
- Presenting and selling products and services to funeral home clients.
Medical Laboratory Assistant
Corewell Health
02.2008 - 03.2018
- Assisted in the training of new laboratory assistants, providing guidance on best practices and procedures.
- Maintained a clean, safe work environment by following strict laboratory protocols and guidelines.
- Promoted patient confidentiality by adhering to HIPAA regulations during all phases of specimen handling and reporting processes.
- Demonstrated excellent problem-solving skills when troubleshooting issues related to sample preparation or equipment malfunctions.
- Increased lab productivity by effectively prioritizing tasks and completing them within designated timeframes.
- Participated in ongoing education and professional development opportunities to stay current with industry advancements and best practices.
- Facilitated communication between medical staff and laboratory personnel for efficient result delivery and collaboration.
Education
Associate of Science - Science Education
Wayne County Community College
Detroit, MI05-2018
Skills
- Goal-oriented mindset
- Data entry proficiency
- Client relationship building
- Compassionate communication
- Funeral planning
- Effective communication
- Self motivation
- Professionalism
- Problem-solving aptitude
Accomplishments
Recipient of, "Outstanding Achievement in Sales Award" for reaching over one million dollars in sales during 2021 & 2022
Timeline
Pre Need Representative
Michigan Memorial Funeral Home
04.2018 - Current
Medical Laboratory Assistant
Corewell Health
02.2008 - 03.2018
Associate of Science - Science Education
Wayne County Community College
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