Vicky Pennington
Chandler,AZ
Summary
Adept at elevating customer experiences, I significantly boosted satisfaction levels at Ttec (TeleTech) - HealthCare Solutions by resolving complaints efficiently and enhancing company reputation through top-tier support. My blend of expert customer relations and data entry proficiency, alongside a goal-oriented mindset, played a pivotal role in surpassing sales targets and fostering client relationships.
Overview
13
13
years of professional experience
Work History
Pre-sales Representative
Ttec (TeleTech) - HealthCare Solutions
Tempe, AZ
10.2011 - 08.2024
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Contributed to team sales goals by upselling products and services to customers.
- Collaborated with team members to achieve monthly sales targets.
Skills
- Customer Support
- Goal-oriented mindset
- Customer Relations
- Data entry proficiency
- Client Relationship Building
Accomplishments
Won platinum club top 1% of the co.pany won trip twice
Timeline
Pre-sales Representative
Ttec (TeleTech) - HealthCare Solutions
10.2011 - 08.2024