CHRISTEN REINGLAS
Aberdeen
Summary
Results-driven business leader with 10+ years of experience scaling teams, optimizing operations, and driving revenue growth. Expert in CRM and service management systems, structured training programs, and data-informed strategies that boost productivity and accountability.
Overview
13
13
years of professional experience
Work History
Showroom Manager
Blue Nile
Short Hills
2023.02 - Current
- Increased year-over-year traffic by 19% and revenue by 14% in the most recent fiscal year
- Scaled showroom operations, doubling staff and implementing structured onboarding and training programs; supported multi-location hiring initiatives
- Manage financial operations, including revenue reporting, KPI tracking, sales reconciliation, and forecasting to identify growth opportunities
- Lead CRM and Freshdesk platforms, streamlining sales pipelines and handling support tickets to enhance team performance and client experience
- Drive cross-functional collaboration to streamline operations, enforce protocols, and enhance performance metrics across departments
- Partner with Learning & Development to implement structured training programs and performance initiatives, fostering team development
Assistant Showroom Manager
Blue Nile
Short Hills
2021.10 - 2023.02
- Optimized CRM and client lifecycle processes to enhance engagement and streamline sales pipelines
- Assisted with quota planning, performance tracking, and workflow coordination to facilitate revenue growth and enhance operational efficiency
- Supported showroom operations with performance reporting, sales analytics, and business trend analysis to inform senior leadership decisions
- Collaborated with Learning & Development to implement team training programs and engagement strategies
Assistant Store Manager
Michael Kors
Freehold
2016.12 - 2021.09
- Recognized as a top regional sales leader for driving revenue growth and operational efficiency
- Acting Store Manager (two locations) from Nov 2019 to Mar 2021, overseeing all store operations and performance metrics
- Oversaw payroll, commissions, returns, and sales reporting, ensuring operational compliance
- Coached and developed staff through evaluations, workshops, and structured training programs to enhance team capabilities
Sales Supervisor
Michael Kors
Short Hills
2014.02 - 2016.12
- Coached and motivated team members to consistently meet weekly and monthly sales targets
- Optimized merchandising and promotional strategies to drive engagement and measurable sales growth
- Analyzed sales data to inform inventory management and business decision-making
- Troubleshot operations to improve performance at underperforming locations
Store Department Manager
BCBGMAXAZRIA
Staten Island
2012.10 - 2014.02
- Led launch of new store location, achieving top district revenue performance within first year
- Recruited, hired, and trained staff, establishing clear workflows and performance expectations to enhance team effectiveness
- Analyzed operational and sales data to identify opportunities for efficiency improvements and performance optimization
- Executed targeted sales strategies, focusing on cross-selling, upselling, and client engagement to drive revenue growth
Skills
- Operations Management & Workflow Optimization
- Process Improvement & Operational Efficiency
- Performance Optimization
- Cross-Functional Team Leadership
- Talent Development & Performance Coaching
- Training Program Design & Implementation
- Business Growth & Revenue Strategy
- Strategic Planning
- Financial Reporting & KPI Analysis
- CRM & Service Management Systems (Freshdesk, Freshsales, Jira)
Timeline
Showroom Manager
Blue Nile
2023.02 - Current
Assistant Showroom Manager
Blue Nile
2021.10 - 2023.02
Assistant Store Manager
Michael Kors
2016.12 - 2021.09
Sales Supervisor
Michael Kors
2014.02 - 2016.12
Store Department Manager
BCBGMAXAZRIA
2012.10 - 2014.02