CHRISTEN REINGLAS
Aberdeen,NJ
Summary
Operations-focused leader with 10+ years of experience managing high-revenue business units, streamlining workflows, implementing KPI-driven processes, and developing high-performing teams. Proven success overseeing inventory, financial operations, CRM administration, and cross-functional initiatives to drive measurable revenue growth, operational efficiency, and organizational scalability. Skilled at workforce planning, training program development, and governance for hybrid/remote corporate environments.
Overview
13
13
years of professional experience
Work History
Showroom Manager
Blue Nile
Short Hills, NJ
02.2023 - Current
- Drove 14% year-over-year revenue growth and 19% traffic increase through operational restructuring, KPI visibility improvements, and structured team performance initiatives
- Directed all operational functions for an $8M showroom, including inventory lifecycle management, stock planning, procurement, and reporting to optimize revenue and reduce shrinkage
- Oversee end-to-end financial operations including revenue forecasting, sales reconciliation, payroll governance, commission tracking, and performance trend analysis
- Own CRM (Freshsales) and service platform (Freshdesk) administration, including pipeline configuration, dashboard reporting, workflow optimization, and ticket governance
- Scaled operations by doubling team size; designed and implemented structured onboarding and performance training programs aligned with corporate standards
- Partner cross-functionally with corporate leadership, Learning & Development, HR, and regional operations to standardize reporting, enforce process compliance, and enhance operational consistency
- Support multi-location workforce planning and hiring strategy initiatives
Assistant Showroom Manager
Blue Nile
Short Hills, NJ
10.2021 - 02.2023
- Optimized CRM workflows and client lifecycle processes to increase conversion efficiency and pipeline visibility
- Assisted in quota planning, KPI tracking, sales forecasting, and performance reporting to support revenue growth objectives
- Conducted detailed sales analytics and trend analysis to inform leadership strategy and operational adjustments
- Supported execution of structured team training and enablement programs in partnership with corporate Learning & Development
Assistant Store Manager
Michael Kors
Freehold, NJ
12.2016 - 09.2021
- Recognized as a top regional revenue driver through operational discipline, KPI tracking, and performance optimization initiatives
- Served as Acting Store Manager (two locations) overseeing full P&L accountability, staffing strategy, payroll governance, inventory oversight, and operational execution
- Managed payroll processing, commission reconciliation, returns compliance, and financial reporting accuracy
- Developed structured coaching and training programs to improve productivity, accountability, and team performance
Sales Supervisor
Michael Kors
Short Hills, NJ
02.2014 - 12.2016
- Led sales performance initiatives and operational improvements to consistently achieve revenue targets
- Implemented merchandising and promotional execution strategies aligned with district performance goals
- Analyzed sales and inventory metrics to inform operational, staffing, and replenishment decisions
Store Department Manager
BCBGMAXAZRIA
Staten Island, NY
10.2012 - 02.2014
- Led new store launch achieving top district revenue ranking within first year
- Recruited, hired, and trained team members; established operational workflows and performance standards
- Managed inventory planning, procurement, and stock optimization to meet revenue targets
- Leveraged sales and operational data to improve efficiency and profitability
Skills
- Business & Revenue Operations Management
- Financial Reporting, Forecasting & KPI Governance
- Process Optimization & Workflow Standardization
- Inventory Management & Stock Optimization ($8M Revenue)
- CRM Administration (Freshsales, Freshdesk, Jira)
- Sales Operations & Pipeline Management
- Training Program Development & Enablement
- Workforce Planning & Talent Development
- Payroll, Commission & Revenue Reconciliation
- Cross-Functional Corporate Collaboration
- Data Analysis & Operational Reporting
Websites
Timeline
Showroom Manager
Blue Nile
02.2023 - Current
Assistant Showroom Manager
Blue Nile
10.2021 - 02.2023
Assistant Store Manager
Michael Kors
12.2016 - 09.2021
Sales Supervisor
Michael Kors
02.2014 - 12.2016
Store Department Manager
BCBGMAXAZRIA
10.2012 - 02.2014