Shelley Hoachlander
Neill Funeral Homes, Inc.
93 Deerfield Road, Camp Hill,PA
26
years of professional experience
Results-driven office manager with proven expertise in workflow optimization, policy implementation, and customer service. Committed to enhancing team performance and client satisfaction through effective communication and operational strategies. Experience in event planning, marketing, and leadership. Strong beliefs in teamwork, providing customer satisfaction, and community service.
Work History
Office Manager
26 Years 1 Month- Streamlined office operations, enhancing workflow efficiency and service delivery.
- Managed scheduling and coordination of funeral services, ensuring timely execution of procedures.
- Oversaw inventory management, maintaining accurate records of supplies and equipment.
- Trained and mentored staff on operational processes, improving team performance and service quality.
- Developed and implemented office policies to improve client interactions and satisfaction levels & led initiatives to optimize resource allocation, contributing to enhanced operational effectiveness within the organization.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed vendor relationships.
- Oversaw facility maintenance requests, with building management to address repairs or improvements efficiently.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Spearheaded community outreach initiatives, improving company's local reputation and engagement.
- Optimized office space utilization, leading to more efficient and productive work environment & conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Also have experience in retail, food service, & event planning.
Education
No Degree - Human Services
Skills
Customer service & relationship building
Office management & administration
Data entry & document management
Clear oral/written communication
phone & email etiquette
Cash receiving & paying
mail handling
Scheduling and calendar management
Inventory control & supply management
Staff management & policy implementation/procedure modification
Operations management & workflow optimization
Financial tracking & reporting
report preparation
Event coordination & meeting planning
project management
Facility management
Multitasking and organization
Timeline
Office Manager
Neill Funeral Homes, Inc.
2000.08 - 2026.09Read More
Harrisburg Area Community College
No Degree from Human Services
Read More