Danielle Nicolayev
Willow Spring,NC
Summary
Detail-oriented and dedicated Administrative Assistant with a proven track record of delivering exceptional customer service in dynamic, fast-paced environments. Known for keen attention to detail and strong decision-making abilities, effectively managing multiple concurrent tasks while maintaining high standards of quality.
Overview
22
22
years of professional experience
Work History
Office Manager
Johnson Properties Realtors & Auctioneers, INC
01.2023 - Current
- Manage confidential business and client information with professionalism and discretion.
- Conduct research to support auction preparation, marketing, and operational needs.
- Proofread auction listings, marketing materials, and business documents for accuracy and consistency.
- Maintain auction budgets by monitoring expenses and supporting cost-effective operations.
- Prepare and analyze auction reports to track performance and financial reconciliation.
- Schedule and coordinate online, live, and simulcast auctions to ensure smooth operations.
- Communicate and coordinate with outside vendors, advertisers, and service providers as needed.
- Maintain organized records, timelines, and documentation to support daily business functions.
Insurance Administrator
Carolina Insurance Group
01.2022 - 01.2023
- Developed standardized reporting templates to facilitate comprehensive analysis of policy performance metrics.
- Coordinated communication between clients and underwriters, streamlining information flow and issue resolution.
- Developed retention communication.
- Managed marketing emails and social media content.
- Maintained detailed policy records, improving data retrieval times and enhancing client service.
Frosted Fork LLC
Owner
01.2016 - 01.2020
- Built and developed an online bakery business from the ground up, managing all aspects of operations and brand growth.
- Delivered high-quality customer service, growing the business primarily through strong client relationships and word-of-mouth referrals.
- Maintained accurate financial records, tracked expenses, and managed day-to-day business accounting.
- Prepared and filed quarterly taxes while ensuring compliance with business and financial reporting requirements.
- Developed and implemented operational strategies to enhance product quality and customer satisfaction.
- Managed inventory systems, ensuring optimal stock levels and minimizing waste.
Property Manager
Personal Investments
01.2006 - 01.2020
- Managed leasing operations, tenant relations, and property maintenance while ensuring a positive resident experience.
- Handled rent collection, property inspections, advertising, and day-to-day administrative responsibilities with accuracy and professionalism.
- Delivered exceptional customer service by creating a welcoming “home away from home” environment for residents and guests.
Realtor
Fonville Morisey, RE/MAX
01.2009 - 01.2011
- Matched buyers with properties that aligned with their needs, preferences, and budget goals.
- Managed real estate transactions and negotiations while ensuring smooth and professional client experience.
- Advised clients on home staging, market readiness, and property value to maximize appeal and sales potential.
- Educated clients on short sales, foreclosures, and available real estate options to expand their understanding of the market.
- Maintained high levels of client satisfaction through responsive communication, professionalism, and attentive service.
Admissions Counselor
Campbell University
01.2007 - 01.2008
- Guided prospective students through the application process, providing clear communication and step-by-step support.
- Traveled to recruit prospective students and represent the institution at outreach and recruitment events.
- Planned and coordinated large-scale student events, ensuring smooth execution and strong engagement.
- Advised students on course selection and academic pathways to support their educational and career goals.
Human Resources Assistant
LSI
01.2004 - 01.2005
- Supported core HR functions including, onboarding, benefits administration, and employee records management.
- Assisted with full-cycle recruitment activities including job postings, resume screening, interview coordination, and candidate communication.
- Facilitated onboarding and offboarding processes, including preparing new hire paperwork, conducting orientations, and ensuring smooth employee transitions.
- Administered employee benefits programs by assisting with enrollment, changes, and responding to employee inquiries regarding health, dental, and retirement plans.
- Maintained and updated HR databases to ensure accurate and confidential employee records.
- Interpreted and communicated company policies and procedures to employees in a clear and consistent manner.
- Processed HR documentation including offer letters, employment verifications, status changes, and internal communications.
- Assisted with compliance-related tasks, ensuring adherence to labor laws and internal HR policies.
- Maintained strict confidentiality when handling sensitive employee and organizational information.
Education
Bachelor of Science - Business
Campbell University
Buies Creek, NC01-2007
Skills
- Administrative Support & Office Operations
- Documentation & Records Management
- Customer Service & Relationship Building
- Problem Solving & Conflict Resolution
- Research & Data Gathering
- Staff Training & Development
- Communication & Organizational Skills
- Time Management & Multitasking
- Team Collaboration & Leadership Support
- Scheduling and calendar management
- Payroll and budgeting
- Operations management
- Financial tracking & reporting
- Meeting planning
- Travel coordination
Leadership Experience
- Results-driven business professional with expertise in office management, team leadership, and business operations. Adept at overseeing daily office functions and fostering a productive, organized, and collaborative work environment.
- Excellent communicator with strong problem-solving skills and a proactive approach to resolving challenges and streamlining processes.
- Skilled in building and maintaining professional relationships with clients, staff, and leadership, emphasizing trust, efficiency, and sustained success.
- Reliable, adaptable, and dedicated to delivering high-quality support that enhances organizational growth and operational excellence.
Timeline
Office Manager
Johnson Properties Realtors & Auctioneers, INC
01.2023 - Current
Insurance Administrator
Carolina Insurance Group
01.2022 - 01.2023
Frosted Fork LLC
Owner
01.2016 - 01.2020
Realtor
Fonville Morisey, RE/MAX
01.2009 - 01.2011
Admissions Counselor
Campbell University
01.2007 - 01.2008
Property Manager
Personal Investments
01.2006 - 01.2020
Human Resources Assistant
LSI
01.2004 - 01.2005
Bachelor of Science - Business
Campbell University